Firefox crashes ? _______________________________________________________________________________ We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

_________________________________________________________________________________ Please reload the webpage while bypassing the cache using one of the following steps:

• Hold down the Shift key and click the Reload button with the left mouse key.

OR

• Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
• Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

Perhaps your problem is something to do with downloadhelper. Although I do not normally use that it has worked for me in the past when I try the latest version. And they do mention bug fixes in the latest release, which may help Firefox 17users: (see From version 4.9.11 to 4.9.12 )

On my current (none Windows system) downloadhelper is apparently not working, it has a menu option,but the options from that do not display.

I have not investigated further but thought it would help if you explain a bit more about what is, or is not working. and any error messages you see.

Please

• say which version of downloadhelper you are using?
• give more information about your problem

If Firefox is crashing you have good information in the last post. If it is some other problem, please try to explain it in more detail.