搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why is support dot Mozilla dot org showing WITHOUT HTML?

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

All other Mozilla webpages are fine but support only shows in basic, no HTML, non-graphic (GUI). Why? Been hacked??

XP Pro SP3 fully updated

IE8 fully updated and error checked and clean.

FF 18.0.2 new clean install.

All other Mozilla webpages are fine but support only shows in basic, no HTML, non-graphic (GUI). Why? Been hacked?? XP Pro SP3 fully updated IE8 fully updated and error checked and clean. FF 18.0.2 new clean install.

所有回复 (3)

more options

This is because, it's not hacked; Hacking is when somebody/something goes onto an account that doesn't belong to them and changes the password/attempts to.

more options

I will keep you up-to date on that one, i'm just trying to work it out myself.. lol

more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.