搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

All my downloads have been erased or eliminated. How?

  • 4 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

Went online to retrieve a download and the entire download list was gone. I did not clear the list where did it go and can I retrieve it?

Went online to retrieve a download and the entire download list was gone. I did not clear the list where did it go and can I retrieve it?

由NoahSUMO于修改

被采纳的解决方案

Maybe you have some cleaning utility that has cleared it. Or did you inadvertantly clear it yourself

Possibly the files are still there but not the listing. Try searching for the files by name or date using Windows XP search. That is easiest of course if you remember what your set or default download location is.

定位到答案原位置 👍 1

所有回复 (4)

more options

选择的解决方案

Maybe you have some cleaning utility that has cleared it. Or did you inadvertantly clear it yourself

Possibly the files are still there but not the listing. Try searching for the files by name or date using Windows XP search. That is easiest of course if you remember what your set or default download location is.

more options

Do you still have the Downloads folder in the History manager?

There are other things that need your attention.

Please Update to the latest Firefox 18.0.x version.

  • Help > About Firefox

The Firefox Firefox/14.0.1 version that you currently run is no longer supported with security updates

  • Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1
more options

Can I restore to a point several days ago to retrieve download files?

more options

No, a system restore won't work for SQLite database files and Windows XP doesn't keep older copies of files like Vista and later Windows versions may do, so you are out of luck if the download manager and the library do not show the downloaded files.

Did you check if the files are in the default download folder?

  • Tools > Options > General : Downloads