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Unable to access my Comcast email since last update. I Can access it from Safari and Microsoft Windows but usually don't use either of those browsers

  • 5 个回答
  • 3 人有此问题
  • 9 次查看
  • 最后回复者为 cor-el

ceallachain
ceallachain
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Unable to access my Comcast email since last update. I Can access it from Safari and Microsoft Windows but usually don't use either of those browsers. I chatted with Comcast and they were the ones who asked me to try accessing from other browsers. And, as indicated I was successful. Only Firefox, the browser I use consistently inhibits my opening of my email at Comcast.net Because of this issue I cannot use Firefox.

Unable to access my Comcast email since last update. I Can access it from Safari and Microsoft Windows but usually don't use either of those browsers. I chatted with Comcast and they were the ones who asked me to try accessing from other browsers. And, as indicated I was successful. Only Firefox, the browser I use consistently inhibits my opening of my email at Comcast.net Because of this issue I cannot use Firefox.

被采纳的解决方案

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

定位到答案原位置 👍 1

所有回复 (5)

user633449
user633449
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Please update to Firefox 19 Update Firefox to the latest release

Then Read and try the solutions at Websites look wrong or appear differently than they should

ceallachain
ceallachain 提问者
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I'm already on R19.0 still unable to access email when on comcast.net browser.

user633449
user633449
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选择的解决方案

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

ceallachain
ceallachain 提问者
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Problem resolved after doing a Firefox reset. Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it happens again then try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.