搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Crash with box restart quit. neither option work.

  • 3 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 Chaimpinski

more options

Crash id: Crash ID: bp-65661fb4-493a-42c2-b135-5a0e32130403 Crash ID: bp-217ceccf-28fe-4805-9ffb-838f12130403 Crash ID: bp-3db6d268-b387-499c-adb5-9deab2130403

I have reinstalled, cleansed REG, started up in safemode. No malware on my pc whatsoever. At least none that AVG, Malwarebytes or spybot could find. Please have a decent answer or i will never use firefox again.

Crash id: Crash ID: bp-65661fb4-493a-42c2-b135-5a0e32130403 Crash ID: bp-217ceccf-28fe-4805-9ffb-838f12130403 Crash ID: bp-3db6d268-b387-499c-adb5-9deab2130403 I have reinstalled, cleansed REG, started up in safemode. No malware on my pc whatsoever. At least none that AVG, Malwarebytes or spybot could find. Please have a decent answer or i will never use firefox again.

被采纳的解决方案

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

You can also try to uninstall Windows update KB2670838 if you have this update.


定位到答案原位置 👍 1

所有回复 (3)

more options

From your crash log, it looks like you just upgraded to version 20, it could be one of your extensions is incompatible with Firefox. Have you tried restarting Firefox in Safe Mode?

To start Firefox in Safe Mode, hold down the Option key while launching Firefox. The instructions to do this can be found at https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode.

Another option you can try is to reset Firefox preferences by following the instructions at https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems.

Hope this helps.

more options

选择的解决方案

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

You can also try to uninstall Windows update KB2670838 if you have this update.


more options

@cor-el Thanks Changing the config seemed to have resolved the issue. Not really sure what i have changed and why. Have i turned off the HW acceleration? Any ideas what has happened to make it crash? Windows updates or summink?

I hate it when something crashes without any apparent reason besides normal use of my hardware.

Thanks a lot anyway.