Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

I've been unable to attach documents to my e-mails for the past week, yet I can with IE.

  • 2 个回答
  • 4 人有此问题
  • 4 次查看
  • 最后回复者为 cor-el

dcarr
dcarr
more options

I use Firefox 20.0.1 and Yahoo Mail through AT&T. For the past month, I've been unable to attach documents to my e-mails whether I use the the "Attach" button at the bottom of my mail, or the button at the top. But, here's the rub: when I use IE version 9 with Yahoo, I am able to attach. It would seem to me to be a browser problem. What do you think? 

-Dick Carr
I use Firefox 20.0.1 and Yahoo Mail through AT&T. For the past month, I've been unable to attach documents to my e-mails whether I use the the "Attach" button at the bottom of my mail, or the button at the top. But, here's the rub: when I use IE version 9 with Yahoo, I am able to attach. It would seem to me to be a browser problem. What do you think? -Dick Carr

所有回复 (2)

Andrew
Andrew
  • Moderator
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does that uploader use a plugin like Silverlight or Flash?

Note that Firefox Safe Mode doesn't affect plugins.

  • preferences are not affected

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.