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firefox crashes

  • 5 个回答
  • 5 人有此问题
  • 1 次查看
  • 最后回复者为 fshbet

fshbet
fshbet
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At beginning flash crashed and also firefox also crashed so i googled it and found that "Hardware acceleration" is problem.

I disabled it and now firefox is constantly crashing even "about:support" or "Help > Troubleshooting Information."

i have already deleted my old profile and created a new profile still now problem exist.

I have report id below

Report ID Date Submitted 

bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM
e8094d59-12fb-427f-aa8d-9466190299e3 9/24/2013 7:41 AM
bp-ba817eeb-0a18-478b-a74b-d09cb2130923 9/23/2013 8:51 AM
195d5662-1bd9-49f9-ac07-92117dbbb0c1 9/23/2013 8:51 AM
797eab25-367f-4621-a0e9-c473a93b7fc3 9/23/2013 7:45 AM
2a935c54-279a-4524-855a-bc6d11a78639 9/23/2013 7:44 AM
70447322-f09f-4a61-b211-03dbdcc8732e 9/23/2013 7:24 AM
f1ddcf3a-3ebb-4e4f-ad44-bc7d5c5bcc1c 9/23/2013 7:24 AM
4908433b-d989-4e8c-8b7a-7fc24ecd3768 9/23/2013 7:22 AM
7fa58bf1-3c59-47f2-aa0c-45bc3f8e8b4b 9/22/2013 10:40 PM
bp-c6c8b46c-961a-4552-b80f-d5cee2130922 9/22/2013 10:40 PM
057981ae-7400-4e44-bae0-420bc54de82c 9/22/2013 10:40 PM
ecded749-f160-4ee8-bb26-1be726587763 9/22/2013 10:28 PM
1680206f-91fe-4036-b72b-782af86eabd3 9/22/2013 9:00 PM
18705878-e337-4cc5-bf07-761f6bbedbae 9/22/2013 8:59 PM
1c3ede12-9ff6-4752-bbfb-f48b82a0df60 9/20/2013 10:34 AM
caa971db-80b9-4c8c-a76e-daf6799bb623 9/20/2013 9:59 AM
7bfa5a34-8698-4213-b801-1d5b2ec1aa96 9/20/2013 9:58 AM
d9d928b7-4d13-4f81-bea8-0a79d5d757aa 9/20/2013 9:58 AM
1beba570-f79e-43e8-a176-b7d508d486f2 9/20/2013 9:57 AM
9bb7fe2f-72b6-45c4-87e8-0ce99822c882 9/20/2013 9:57 AM
31048ae2-6e40-4d35-aed3-63dd10883fb2 9/18/2013 7:39 AM
05400330-f57e-4cfd-852e-e09d90946cab 9/18/2013 7:39 AM
97b232d5-3de5-4558-a173-cdccfa33768b 9/18/2013 7:38 AM
03941489-a0fa-49eb-a391-c01c4ccbe8d6 9/18/2013 7:38 AM
321a4969-5719-4c9a-bc08-2435bfb6e90e 9/18/2013 7:38 AM
7f7d43e6-1071-4b3c-a12e-bf50fc6a9fdb 9/18/2013 7:37 AM
235176c0-96a8-4302-ad82-3fc7dce8ffa6 9/18/2013 7:36 AM

************************************************************************************* 

Detail report of "bp-2a388116-4da5-457f-b69f-e4d312130924	9/24/2013	8:52 AM"

Firefox 24.0 Crash Report [@ F1398665248_____________________________ ]
Search Mozilla Support for Help
ID: 2a388116-4da5-457f-b69f-e4d312130924
Signature: F1398665248_____________________________

    Details
    Modules
    Raw Dump
    Extensions
    Correlations

Signature 	F1398665248_____________________________ More Reports Search
UUID 	2a388116-4da5-457f-b69f-e4d312130924
Date Processed	2013-09-24 03:22:33.068631
Process Type 	plugin Shockwave Flash Version:11.8.800.168 Filename:NPSWF32_11_8_800_168.dll
Uptime	15
Install Age 	554176 since version was first installed.
Install Time 	2013-09-17 17:21:46
Product 	Firefox
Version 	24.0
Build ID 	20130910160258
Release Channel 	release
OS 	Windows NT
OS Version 	6.2.9200
Build Architecture 	x86
Build Architecture Info 	GenuineIntel family 6 model 23 stepping 10 | 2
Crash Reason 	EXCEPTION_BREAKPOINT
Crash Address 	0x61683e9d
User Comments 	
App Notes 	

AdapterVendorID: 0x1002, AdapterDeviceID: 0x68e1, AdapterSubsysID: 6000174b, AdapterDriverVersion: 9.2.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 

Processor Notes 	sp-processor03_phx1_mozilla_com_6889:2012; non-integer value of "SecondsSinceLastCrash"
EMCheckCompatibility 	

True

Winsock LSP 	

MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
 VMCI sockets STREAM : 0 : 1 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 0 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 6 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 8 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] SEQPACKET 11 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] SEQPACKET 10 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 9 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 7 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] SEQPACKET 5 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] SEQPACKET 4 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 1 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID 	

0x1002

Adapter Device ID 	

0x68e1

*************************************************************************************

Please help me to resolve this as soon as possible

At beginning flash crashed and also firefox also crashed so i googled it and found that "Hardware acceleration" is problem. I disabled it and now firefox is constantly crashing even "about:support" or "Help > Troubleshooting Information." i have already deleted my old profile and created a new profile still now problem exist. I have report id below Report ID Date Submitted <pre><nowiki>bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM e8094d59-12fb-427f-aa8d-9466190299e3 9/24/2013 7:41 AM bp-ba817eeb-0a18-478b-a74b-d09cb2130923 9/23/2013 8:51 AM 195d5662-1bd9-49f9-ac07-92117dbbb0c1 9/23/2013 8:51 AM 797eab25-367f-4621-a0e9-c473a93b7fc3 9/23/2013 7:45 AM 2a935c54-279a-4524-855a-bc6d11a78639 9/23/2013 7:44 AM 70447322-f09f-4a61-b211-03dbdcc8732e 9/23/2013 7:24 AM f1ddcf3a-3ebb-4e4f-ad44-bc7d5c5bcc1c 9/23/2013 7:24 AM 4908433b-d989-4e8c-8b7a-7fc24ecd3768 9/23/2013 7:22 AM 7fa58bf1-3c59-47f2-aa0c-45bc3f8e8b4b 9/22/2013 10:40 PM bp-c6c8b46c-961a-4552-b80f-d5cee2130922 9/22/2013 10:40 PM 057981ae-7400-4e44-bae0-420bc54de82c 9/22/2013 10:40 PM ecded749-f160-4ee8-bb26-1be726587763 9/22/2013 10:28 PM 1680206f-91fe-4036-b72b-782af86eabd3 9/22/2013 9:00 PM 18705878-e337-4cc5-bf07-761f6bbedbae 9/22/2013 8:59 PM 1c3ede12-9ff6-4752-bbfb-f48b82a0df60 9/20/2013 10:34 AM caa971db-80b9-4c8c-a76e-daf6799bb623 9/20/2013 9:59 AM 7bfa5a34-8698-4213-b801-1d5b2ec1aa96 9/20/2013 9:58 AM d9d928b7-4d13-4f81-bea8-0a79d5d757aa 9/20/2013 9:58 AM 1beba570-f79e-43e8-a176-b7d508d486f2 9/20/2013 9:57 AM 9bb7fe2f-72b6-45c4-87e8-0ce99822c882 9/20/2013 9:57 AM 31048ae2-6e40-4d35-aed3-63dd10883fb2 9/18/2013 7:39 AM 05400330-f57e-4cfd-852e-e09d90946cab 9/18/2013 7:39 AM 97b232d5-3de5-4558-a173-cdccfa33768b 9/18/2013 7:38 AM 03941489-a0fa-49eb-a391-c01c4ccbe8d6 9/18/2013 7:38 AM 321a4969-5719-4c9a-bc08-2435bfb6e90e 9/18/2013 7:38 AM 7f7d43e6-1071-4b3c-a12e-bf50fc6a9fdb 9/18/2013 7:37 AM 235176c0-96a8-4302-ad82-3fc7dce8ffa6 9/18/2013 7:36 AM </nowiki></pre> <nowiki>*************************************************************************************</nowiki> <pre><nowiki>Detail report of "bp-2a388116-4da5-457f-b69f-e4d312130924 9/24/2013 8:52 AM" Firefox 24.0 Crash Report [@ F1398665248_____________________________ ] Search Mozilla Support for Help ID: 2a388116-4da5-457f-b69f-e4d312130924 Signature: F1398665248_____________________________ Details Modules Raw Dump Extensions Correlations Signature F1398665248_____________________________ More Reports Search UUID 2a388116-4da5-457f-b69f-e4d312130924 Date Processed 2013-09-24 03:22:33.068631 Process Type plugin Shockwave Flash Version:11.8.800.168 Filename:NPSWF32_11_8_800_168.dll Uptime 15 Install Age 554176 since version was first installed. Install Time 2013-09-17 17:21:46 Product Firefox Version 24.0 Build ID 20130910160258 Release Channel release OS Windows NT OS Version 6.2.9200 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 23 stepping 10 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x61683e9d User Comments App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x68e1, AdapterSubsysID: 6000174b, AdapterDriverVersion: 9.2.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor03_phx1_mozilla_com_6889:2012; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll VMCI sockets STREAM : 0 : 1 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 6 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 8 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] SEQPACKET 11 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5C0B034E-526D-4FB5-806B-285F5BE22877}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] SEQPACKET 10 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8DC48979-59AD-45BF-B880-D87DE6787DFF}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] SEQPACKET 9 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{66F63FF7-019B-4246-9469-F78B300C61F2}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] SEQPACKET 7 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{104E1CFD-5D90-4CFB-9DBA-11AAF86D8E1D}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{BBACF73A-F670-43D2-A078-E55F969DC6E5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{811662FC-56FD-4336-B059-5D3981DFC271}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D74426AB-D123-4B6E-B7AC-A1712184B0E8}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x1002 Adapter Device ID 0x68e1</nowiki></pre> <nowiki>*************************************************************************************</nowiki> Please help me to resolve this as soon as possible

由cor-el于修改

所有回复 (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
fshbet
fshbet 提问者
more options

Same problem persist.

I followed your instruction,

1. I don't have real player and also the plugin. 2. I added "ProtectedMode=0" in mms.cfg 3. I already disabled hardware acceleration in flash plugin

video's are playing fine in flash player and youtube.

But firefox crashes constantly and also while opening Help->Troubleshoot information

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

fshbet
fshbet 提问者
more options

I have already disabled "Use hardware acceleration when available"

still problem exist

now no crash report was generating.

fshbet
fshbet 提问者
more options

where is tech support???? never replied my question??