Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

when reading wsj, open article in new tab takes 45seconds. all other websites OK

  • 5 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 tahoebob

more options

When reading WSJ online (which I do daily), I read specific articles by either opening them from the summary page in a new tab or I use CoolIris Previews. Recently it started taking up to 60 seconds to get the new tab or the preview.


This does not happen on any other website - I visit 20 or more different websites per day..

I am running Win 7 x64 and am using FF version 26

When reading WSJ online (which I do daily), I read specific articles by either opening them from the summary page in a new tab or I use CoolIris Previews. Recently it started taking up to 60 seconds to get the new tab or the preview. This does not happen on any other website - I visit 20 or more different websites per day.. I am running Win 7 x64 and am using FF version 26

被采纳的解决方案

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Also make sure that your security software is causing this issue by scanning content.

定位到答案原位置 👍 0

所有回复 (5)

more options

Hello, if you disable Cooliris Previews the page load fast or slow?

more options

Thanks for the advice. I just tried that and it still took over 30 seconds to load.

more options

this happens with other browsers?

did you try clean all the data navigation?

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

由Diego Victor于修改

more options

选择的解决方案

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Also make sure that your security software is causing this issue by scanning content.

more options

Thanks all for your support. The troubleshooting showed that it was the Avast Browser security plugin that was causing the delay (but so far only on the Wsj website)

Best regards