搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Google pages are not loading in my new version of FF26. Is anyone else having this problem?

  • 7 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

Yahoo search works fine but I can't even get google.com to open. It just hangs.

Yahoo search works fine but I can't even get google.com to open. It just hangs.

所有回复 (7)

more options

Hi malcolmpk88,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

There is nothing to take a screenshot of. When I type Google in the address bar or use the Google search bar or try to access my homepage which is Google.com or access my Google+ page, the little green "connecting" wheel just spins and spins.

If I switch to Yahoo search or use google in another web browser, it works fine.

more options

BTW, gmail works just fine.

more options

Ok, then try clean your cache and history

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.
more options

Nope. In doing research, what about downgrading to the previous version, resetting FF, or disabling all addons?

more options

Hi Malcolm!

Holy cow, you've got a lot of plugins. Let me answer your questions.

  1. Downgrading to the previous version?: I strongly advise against downgrading simply because most problems can be fixed.
  2. What about resetting Firefox?: Resetting Firefox is an option but let us troubleshoot first
  3. What about disabling all addons?: Also an option and my first recommendation.

One thing that bugs me is that you have BOTH 11.7 r700 and 12.0 r0 of Flash. Please remove the 11.7 r700 plugin by going to Firefox button/File>Add-ons/Plugins


Second, you have a plugin called npmnqmp 989898989877 that is suspicious. That is the Move Media Player. If you don't use it, disable it.


In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

more options

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: