Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes after Flash videos play with black screen

  • 4 个回答
  • 8 人有此问题
  • 1 次查看
  • 最后回复者为 judithmp

judithmp
judithmp
more options

Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing.

I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash.

I re-installed Flash and installed but it didn't help.

My Firefox crash reports say "hang | libsystem_kernel.dylib@0x15a3a" under signature and "EXC_BREAKPOINT / 0x00000002" under crash reason.

Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing. I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash. I re-installed Flash and installed but it didn't help. My Firefox crash reports say "hang | libsystem_kernel.dylib@0x15a3a" under signature and "EXC_BREAKPOINT / 0x00000002" under crash reason.

被采纳的解决方案

Did you try to disable hardware acceleration in the Flash player?

Flash "Display settings" window:

定位到答案原位置 👍 0

所有回复 (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
judithmp
judithmp 提问者
more options

I already tried all of this. I'm sure it's Adobe Flash.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

选择的解决方案

Did you try to disable hardware acceleration in the Flash player?

Flash "Display settings" window:

judithmp
judithmp 提问者
more options

Thanks a lot! Finally this solved my problem! I thought you meant hardware acceleration from the general settings in Firefox. I already tried disabling the hardware acceleration in the Flash player before but wasn't successfull because the video had been crashing before I was able to access the settings. But now I was. :)