Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My browsher got deleted and i lost all of my personal information. I used Mozilla Sync but i do not have a recovery key.

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 guigs

more options

So I have saved all my personal information to the cloud with the help of Mozilla Sync. I thought this is a data recovery system if my browser gets deleted with all of my personal information. I deleted my browser because (i think) it had a virus. My History, my passwords, my addons have been lost. I didn't know that i need a special recovery key to get my information back... So here is my problem. I don't have a recovery key, but of course i know my registrated e-mail and password. What should i do? Mozzila can you help me please?

Elmentettem minden adatomat a Mozilla Sync segítségével a felhőbe. Ezt szeretném visszaállítani, mert letörlődött a Mozilla, de nem tudom mert NINCS olyan opció! Egyetlen opció van, hogy csatlakoztassak más eszközt hozzá. De én nem párosítani akarom a mozzilámat, hanem csak megkapni a felhőben elmentett adataimat recovery és egyéb kulcsok nélkül, mert a Mozilla nem küldött semmi e-mailt vagy ilyesmit ami a hasznomra lehetne.

So I have saved all my personal information to the cloud with the help of Mozilla Sync. I thought this is a data recovery system if my browser gets deleted with all of my personal information. I deleted my browser because (i think) it had a virus. My History, my passwords, my addons have been lost. I didn't know that i need a special recovery key to get my information back... So here is my problem. I don't have a recovery key, but of course i know my registrated e-mail and password. What should i do? Mozzila can you help me please? Elmentettem minden adatomat a Mozilla Sync segítségével a felhőbe. Ezt szeretném visszaállítani, mert letörlődött a Mozilla, de nem tudom mert NINCS olyan opció! Egyetlen opció van, hogy csatlakoztassak más eszközt hozzá. De én nem párosítani akarom a mozzilámat, hanem csak megkapni a felhőben elmentett adataimat recovery és egyéb kulcsok nélkül, mert a Mozilla nem küldött semmi e-mailt vagy ilyesmit ami a hasznomra lehetne.

由morton2于修改

所有回复 (1)

more options

Hi morton2,

Thank you for using Firefox Sync. Without a recovery key, I am sorry you cannot recover right away. I know at the top of my head that it is possible to move the account to the new Firefox sync. How to set up the new sync

However this is currently not available in version 28, but version 29 (Beta and Aurora) On those versions you can go to about:accounts and select I already have an account. It *as far as I know* does not require a recovery key.

Once you have it set up, make a copy of the profile folder. you can copy it to the new installation of version 28 if that is the version you wish to continue using.

I hope this helps.