can you keep track of bluescreens, & minidumps?
I've had problems with this refurbished laptop since I got it. I have a desktop 3 months older. Both have windows 7 pro. Desktop is fine. Laptop has had bluescreens, a blackscreen, multiple crashes of firefox, & now Mozilla Thunderbird. I've ran Avast & Malwarebytes for days on end. I've replaced firefox, switched to chrome, reset,-same problems. They both claim they found corrupted files & removed. The last bluescreen wasn't on long enough to read, and then it shut down the browser, & was back to acting normal (but not on-line). Windows says it's recovering and looking for a solution -many times.
How do I keep track of all these problems, so someone can see?
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today I turned this on, ciicked on email-nothing. clicked it again, it opened & told me thunderbird crashed, I sent mozilla details & restarted.
Then I went to trash, inbox, & drafts separately and compacted the folders.
-just me still keeping track thanks
We can't help with the bluescreens or other Windows problems but we can help with Firefox and Thunderbird crashes. However, you would have to open a new thread at the Thunderbird forum and leave this Firefox question here. Here are a few places to start a new thread about Windows misbehaving
- http://www.sevenforums.com/
- http://www.w7forums.com/
- http://social.technet.microsoft.com/Forums/windows/en-US/home?category=w7itpro
You can open a new thread for Thunderbird by following the /questions/new link.
Can you give me your crash reports?
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
You can check the Windows Event log for details about BSOD crashes.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
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