Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Just received a Software Update popup for 30.0. Strongly recommended you apply this update ASAP. Is this real or a scam? Should I or should I NOT ?

  • 5 uphendule
  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Moziladummy

Moziladummy
Moziladummy
more options

I know FireFox is supposed to update automatically. So when I received a popup that says 

"Software Update" at the top in the blue bar,

then in the white bar just beneath it, it says, "Update Available"

and then in the body of the message. it says

"A security and stability update for Firefox is available:" "Firefox 30.0" "It is strongly recommended that you apply this update for Firefox as soon as possible. "

"View more Information about this update" and when I do it shows a firefox eating bugs and reports too many bugs for the computer to show them all.

At the bottom are two boxes: One says 'Ask Later' The other box says 'Update Firefox'

I am suspicious of this popup. Should I do anything about this supposed "update" ?

I know FireFox is supposed to update automatically. So when I received a popup that says "Software Update" at the top in the blue bar, then in the white bar just beneath it, it says, "Update Available" and then in the body of the message. it says "A security and stability update for Firefox is available:" "Firefox 30.0" "It is strongly recommended that you apply this update for Firefox as soon as possible. " "View more Information about this update" and when I do it shows a firefox eating bugs and reports too many bugs for the computer to show them all. At the bottom are two boxes: One says 'Ask Later' The other box says 'Update Firefox' I am suspicious of this popup. Should I do anything about this supposed "update" ?

Isisombululo esikhethiwe

Firefox 30 was just released today, so you do need to update. It looks like you went to this page, http://www.mozilla.org/en-US/firefox/30.0/releasenotes/, which just explains the changes in Firefox 30.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (5)

user633449
user633449
more options

Isisombululo Esikhethiwe

Firefox 30 was just released today, so you do need to update. It looks like you went to this page, http://www.mozilla.org/en-US/firefox/30.0/releasenotes/, which just explains the changes in Firefox 30.

John99
John99
more options

Tyler, the description does not seem to match the page you linked to.

Moziladummy

I don't suppose you happen to have taken screen shots of what you saw. 

"View more Information about this update" and when I do it shows a firefox eating bugs and reports too many bugs for the computer to show them all.

Is that at slightly exaggerated description of what you saw because I too would worry it was a scam or malware.

UPDATE OK I understand now what you were looking at.

Okulungisiwe ngu John99

user633449
user633449
more options

John, the Dino head eating bugs is what you see if you go to the complete list of changes... Its the standard BMO search animation

John99
John99
more options

OK Thanks, understood now.

Moziladummy
Moziladummy Umnikazi wombuzo
more options

Thanks, Tyler and John. I'm just a not-very-computer-savvy person, who is still using XP and can't afford the new hardware to update to Windows 8 yet (my PC and Laptop are more than five years old) . So I appreciate your input to allay my suspicions.