Thunderbird crashing on Mac OSX @ NS_strtok(char const*, char**)
We are using TB in our office, but on one of our iMac TB crashes all the time, as it is unusable.
I have tried: - disabling plugins (crashed) - restarting in Safe Mode (crashed) - deleting, removing files and re-installing (crashed) - updated to the newest version (crashed) - deleted global-messages-db.sqlite (crashed)
Before update crash report: AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.6.0 BuildID: 20140610001341 CrashTime: 1406639142 EMCheckCompatibility: true InstallTime: 1402560655 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x fea ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 77 StartupTime: 1406639102 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 24.6.0
This report also contains technical information about the state of the application when it crashed.
After Upgrade: AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0 BuildID: 20140717165725 CrashTime: 1406639184 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1406639155 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 42 StartupTime: 1406639155 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0 BuildID: 20140717165725 CrashTime: 1406639328 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1406639155 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 144 StartupTime: 1406639289 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.0 useragent_locale: en-US
After deleting TB and files, re-install:
AdapterDeviceID: 0x fea AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0 BuildID: 20140717165725 CrashTime: 1406645656 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1406641411 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x feaGL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 2697 StartupTime: 1406645619 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 31.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Any help would be much appreciated. George
Okulungisiwe ngu Wayne Mery
All Replies (3)
Can you provide a crash ID? https://support.mozilla.org/en-US/kb/Mozilla-Crash-Reporter#w_viewing-crash-reports
Hi, Thank you for your reply.
Sure. At the moment there were only two:
bp-9e5148c6-36ee-45df-9121-162562140729 bp-8594b0bd-c2e1-4ea2-993d-2bef32140730
Should you need further information please let me know.
Both crashes are "NS_strtok(char const*, char**)". In the past month, most crashes are Mac and they are all OS X 10.9 But in prior months there are some OS X 10.8, for example https://crash-stats.mozilla.com/report/index/eb68a97b-1c23-4a9a-8f13-29f662140220 https://crash-stats.mozilla.com/report/index/101a913d-857a-4298-92ce-cfab12140304 Perhaps correlates to https://bugzilla.mozilla.org/show_bug.cgi?id=984825
BTW, not your fault, but the technical information is uselss - no need to give it in future.
1. Is there something unique about this Mac or something changed? 2. Please file a bug report at https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird