Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

31.1.0 and 31.1.2 drop down menu commands and 'right button' commands running very slow.. what to do??

  • 2 uphendule
  • 11 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu rrg956

more options

My TB version 31.1.0 and 31.1.2 drop down menu commands and 'right button' commands running very slow.. All other programs menu bars run fine. Tried turning off McAfee, no diff. TB collects e-mails, writes e-mails at normal speed with no problem. Control S, V, P, etc, work but slow.... what to do?

My TB version 31.1.0 and 31.1.2 drop down menu commands and 'right button' commands running very slow.. All other programs menu bars run fine. Tried turning off McAfee, no diff. TB collects e-mails, writes e-mails at normal speed with no problem. Control S, V, P, etc, work but slow.... what to do?

Isisombululo esikhethiwe

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
more options

I figured out the "Restart with Add-ons Disabled" a week ago and that fixed the problem. Strangely, I never allowed or enabled any Add-ons in the first place so I never identified a culprit however the fix did work so everything has been fine since then. Thanks!