Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox keeps reverting back to version 29 after installation of version 32

  • 1 baphendule
  • 3 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu guigs

kitchw8436
kitchw8436
more options

I updated to the latest Firefox (V 32.0.3). It installs fine. When I close Firefox and restart I get a notice that I'm not running the latest version. I restart and am running 32.0.3. When I close the same thing happens over again. The update never sticks.

I have uninstalled Firefox, removed the previous profile and reinstalled. Same problem

Running Windows 7.

I updated to the latest Firefox (V 32.0.3). It installs fine. When I close Firefox and restart I get a notice that I'm not running the latest version. I restart and am running 32.0.3. When I close the same thing happens over again. The update never sticks. I have uninstalled Firefox, removed the previous profile and reinstalled. Same problem Running Windows 7.

All Replies (1)

guigs
guigs
more options

Weird, have you tried a clean reinstall? Back up and restore information in Firefox profiles

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING:Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.