Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox update will not open.

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu philipp

Emma99
Emma99
more options

Firefox 33 recently did an automatic update on my desktop. Now when I open Firefox, all I get is a black window. Nothing else shows. Chrome and Internet Explorer work. I use Windows 7. I can't do anything with Firefox itself because nothing is visible when the window opens; it's just black with a blurry bar on the top.

Thanks.

Firefox 33 recently did an automatic update on my desktop. Now when I open Firefox, all I get is a black window. Nothing else shows. Chrome and Internet Explorer work. I use Windows 7. I can't do anything with Firefox itself because nothing is visible when the window opens; it's just black with a blurry bar on the top. Thanks.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello Emma99, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

Intel guide to find out which model you're using

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems