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Cannot use my old firefox sync account after reinstalling

  • 3 uphendule
  • 3 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu Skrimokst

Skrimokst
Skrimokst
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After reinstalling firefox I can no longer use my old Firefox Sync account. I am told that there is no such account here https://accounts.firefox.com and I created a new account, with the same e-mail as my old account.

After some research I was able to find this https://account.services.mozilla.com/ in which I can login with my old account.

My problem now is that I want to retrieve the information that I had in my old sync and I can't find any way to do it.

Also, because I was experiencing severe performance problems using firefox, I deleted some folders in my machine related to Firefox (after uninstalling) including what seemed to be the profile location for firefox.


What is really important for me is: How do I retrieve my old Firefox Sync account data or synchronize it with the new Mozilla account?


Thanks, V

After reinstalling firefox I can no longer use my old Firefox Sync account. I am told that there is no such account here https://accounts.firefox.com and I created a new account, with the same e-mail as my old account. After some research I was able to find this https://account.services.mozilla.com/ in which I can login with my old account. My problem now is that I want to retrieve the information that I had in my old sync and I can't find any way to do it. Also, because I was experiencing severe performance problems using firefox, I deleted some folders in my machine related to Firefox (after uninstalling) including what seemed to be the profile location for firefox. What is really important for me is: How do I retrieve my old Firefox Sync account data or synchronize it with the new Mozilla account? Thanks, V

Isisombululo esikhethiwe

hello, firefox 29 and upwards is using a different sync system which isn't compatible with accounts set-up in older versions.

in this case you'd probably have to use a workaround and download the prior firefox 28 version, disable automatic updating for the moment (in options > advanced > update), link it to the old sync account (with username, password & recovery key) and upgrade after you have successfully restored your data this way...

Install an older version of Firefox Sync your Firefox bookmarks, history, passwords and more

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

philipp
philipp
  • Moderator
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Isisombululo Esikhethiwe

hello, firefox 29 and upwards is using a different sync system which isn't compatible with accounts set-up in older versions.

in this case you'd probably have to use a workaround and download the prior firefox 28 version, disable automatic updating for the moment (in options > advanced > update), link it to the old sync account (with username, password & recovery key) and upgrade after you have successfully restored your data this way...

Install an older version of Firefox Sync your Firefox bookmarks, history, passwords and more

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Skrimokst
Skrimokst Umnikazi wombuzo
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Thank you for the answers. This solution did work for me.

Best regards, V