Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox will neither stop nor start.

  • 2 uphendule
  • 23 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu joaneybee

more options

Firefox will neither stop nor start.

I have attempted to start it in both normal and safe mode, but I get the same results. I receive the following two messages:

                    CLOSE FIREFOX "Firefox is already running, but is not responding.  The old Firefox process must be closed to open a new window."

When I select either Cancel or Close Firefox this, it is followed by

                    PROFILE MISSING "Your Firefox profile cannot be loaded.  It may be missing or inaccessible."

I have uninstalled and re-installed Firefox. Same result. I have uninstalled, cleared the registry and re-installed. Same result.

I am at a complete loss as to what to do next.

Firefox will neither stop nor start. I have attempted to start it in both normal and safe mode, but I get the same results. I receive the following two messages: CLOSE FIREFOX "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." When I select either Cancel or Close Firefox this, it is followed by PROFILE MISSING "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I have uninstalled and re-installed Firefox. Same result. I have uninstalled, cleared the registry and re-installed. Same result. I am at a complete loss as to what to do next.

All Replies (2)

more options

Isisombululo Esikhethiwe

more options

Diego, You are a complete HERO! Thank you so much.

-)