Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 4 uphendule
  • 3 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu pranavshah

pranavshah
pranavshah
more options

Every time i work with Firefox it crashes at-least once then i have to restart it again Its too frustrating Just updated the to the latest version i.e ver-35 This problem is been happening from all the version of Firefox from ver-30 I tried updating the plug-ins in all the version earlier and they used to get the updates but in this version the page just keeps checking the status and it never ends When it crashes i get a plugin crash error in Windows I just don't know how to get it solved Help would be appreciated Thank you

Every time i work with Firefox it crashes at-least once then i have to restart it again Its too frustrating Just updated the to the latest version i.e ver-35 This problem is been happening from all the version of Firefox from ver-30 I tried updating the plug-ins in all the version earlier and they used to get the updates but in this version the page just keeps checking the status and it never ends When it crashes i get a plugin crash error in Windows I just don't know how to get it solved Help would be appreciated Thank you

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

pranavshah
pranavshah Umnikazi wombuzo
more options

Hi cor-el Thanks for the information My Crash Report is bp-0efbe735-5cc9-4d4e-b9d5-0c27e2150124

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can use this button to go to the currently used Firefox profile folder:

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

pranavshah
pranavshah Umnikazi wombuzo
more options

I tried in safe mode, then too it crashed

Though in safe mode it stayed on for some more time (may me 30mins more) then in normal mode I tried disabling Use Hardware Acceleration, then too it crashed

What are the other methods I'm a little confused could you please help It keeps crashing after every 45mins

Does having multiple tabs open create this crash? I have seen surfing Facebook and watching Youtube videos the crashes are more often (I could be wrong here but that's what I have noticed) Also when i try and check to see if my plugins are up-to date It just does not check, attached is the snapshot