Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Latest firefox update constant crashes

reapz
reapz
more options

Ever since firefox has updated, I now get

Black screens, that go back to normal on mouse over then back to black screen

Firefox crash when 2 videos are loading on separate tabs

Massive hanging then whatever tab I had open, closes and opens up a new browser

Extremely slow at everything, I had to install IE for the windows 10 update. Used it because firefox was been horrible and surprise IE was twice as fast at everything and worked dispalying text and pictures when firefox would not.

Ever since firefox has updated, I now get Black screens, that go back to normal on mouse over then back to black screen Firefox crash when 2 videos are loading on separate tabs Massive hanging then whatever tab I had open, closes and opens up a new browser Extremely slow at everything, I had to install IE for the windows 10 update. Used it because firefox was been horrible and surprise IE was twice as fast at everything and worked dispalying text and pictures when firefox would not.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

First thing that I would recommend is to reinstall your Video drivers. Your system details is showing many "failures" that are related to graphics: [u'[GFX1]: Failed to create software bitmap: Size(5184,3456) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1903,969) Code: 0x8007000e', u'[GFX1]: Failed to create software bitmap: Size(650,366) Code: 0x8007000e', u'[GFX1]: Failed to create software bitmap: Size(1536,2048) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1903,969) Code: 0x8007000e', u'[GFX1]: Failed 2 buffer db=0x00000000 dw=0x00000000 for 0, 79, 1903, 969']

Then let's see what your crash reports tell us.

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.


edit: spelling correction

Okulungisiwe ngu the-edmeister