Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox 39.0.3 not recognising that Add-on has been updated

  • 3 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Banban

more options

Updated Flash Player to v18.0.0.194 this morning (via Add-ons Manager). Found out that this was also vulnerable so updated to v18.0.0.209 (again, via Add-ons Manager). Although Control Panel shows Flash as being v18.0.0.209, Firefox Add-ons Manager insists that it is still v18.0.0.194.

Have tried repeating the update to 18.0.0.209 after ensuring that there were no Firefox processes in the background but still no joy.

Thanks in advance for any assistance,

Frank

PS: Tried to upload images of the above Control Panel + Add-ons Manager but it just hangs and loses the rest of my post if I refresh the page ... sigh ...

Updated Flash Player to v18.0.0.194 this morning (via Add-ons Manager). Found out that this was also vulnerable so updated to v18.0.0.209 (again, via Add-ons Manager). Although Control Panel shows Flash as being v18.0.0.209, Firefox Add-ons Manager insists that it is still v18.0.0.194. Have tried repeating the update to 18.0.0.209 after ensuring that there were no Firefox processes in the background but still no joy. Thanks in advance for any assistance, Frank PS: Tried to upload images of the above Control Panel + Add-ons Manager but it just hangs and loses the rest of my post if I refresh the page ... sigh ...

Isisombululo esikhethiwe

Sometimes the simple answers are the best - uninstall completely then install as new worked fine!

Thank you!

Frank

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Did you try to uninstall current Flash before install it again? Sometimes it is enough to fix issues.

If you have troubles to attach screenshot, you can use an external service like Imgur, next you just have to paste here the URL link.

more options

Isisombululo Esikhethiwe

Sometimes the simple answers are the best - uninstall completely then install as new worked fine!

Thank you!

Frank

more options

I am glad it works!

Thanks for your feedback.