Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Logitech H800 Mic Not Working

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu guigs

blxbcline
blxbcline
more options

My Logitech H800 works perfectly in "other" browsers, but when I try to use it in Firefox (my preferred browser), the mic will not work. The speakers work fine.

Below is my browser report:

{ 

 "application": {
   "name": "Firefox",
   "version": "40.0.3",
   "buildID": "20150826023504",
   "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:40.0) Gecko/20100101 Firefox/40.0",
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/40.0.3/Darwin/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind": true,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.frecency_experiment": 4,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20150826023504",
   "browser.sessionstore.restore_on_demand": false,
   "browser.startup.homepage_override.mstone": "40.0.3",
   "browser.startup.homepage": "http://www.google.com/",
   "browser.startup.homepage_override.buildID": "20150826023504",
   "dom.apps.reset-permissions": true,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "40.0.3",
   "media.webrtc.debug.aec_log_dir": "/tmp/",
   "media.webrtc.debug.log_file": "/tmp/WebRTC.log",
   "media.gmp-gmpopenh264.lastUpdate": 1432661093,
   "media.gmp-gmpopenh264.version": "1.4",
   "media.gmp-manager.lastCheck": 1442233400,
   "media.gmp-manager.buildID": "20150826023504",
   "network.cookie.prefsMigrated": true,
   "network.predictor.cleaned-up": true,
   "network.auth.allow-subresource-auth": 2,
   "places.history.expiration.transient_current_max_pages": 104858,
   "places.database.lastMaintenance": 1442234777,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "plugin.state.java": 2,
   "privacy.sanitize.migrateFx3Prefs": true,
   "privacy.donottrackheader.enabled": true,
   "storage.vacuum.last.places.sqlite": 1441382246,
   "storage.vacuum.last.index": 1
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "OpenGL",
   "windowLayerManagerRemote": true,
   "supportsHardwareH264": false,
   "adapterDescription": "",
   "adapterVendorID": "0x10de",
   "adapterDeviceID": "0x a29",
   "adapterRAM": "",
   "adapterDrivers": "",
   "driverVersion": "",
   "driverDate": "",
   "webglRenderer": "NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine",
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "none",
     "AzureContentBackend": "quartz"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.8",
     "version": "4.10.8"
   },
   "NSS": {
     "minVersion": "3.19.2 Basic ECC",
     "version": "3.19.2 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.19.2",
     "version": "3.19.2"
   },
   "NSSSSL": {
     "minVersion": "3.19.2 Basic ECC",
     "version": "3.19.2 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.19.2 Basic ECC",
     "version": "3.19.2 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "extensions": [
   {
     "name": "Snagit Autoscroll Helper",
     "version": "1.9.7.1-signed",
     "isActive": true,
     "id": "autoscrollhelper@techsmith.com"
   }
 ],
 "experiments": []

}

My Logitech H800 works perfectly in "other" browsers, but when I try to use it in Firefox (my preferred browser), the mic will not work. The speakers work fine. Below is my browser report: { "application": { "name": "Firefox", "version": "40.0.3", "buildID": "20150826023504", "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:40.0) Gecko/20100101 Firefox/40.0", "updateChannel": "release", "supportURL": "https://support.mozilla.org/1/firefox/40.0.3/Darwin/en-US/", "numTotalWindows": 1, "numRemoteWindows": 0, "remoteAutoStart": false }, "modifiedPreferences": { "accessibility.typeaheadfind": true, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.capacity": 358400, "browser.cache.disk.filesystem_reported": 1, "browser.cache.frecency_experiment": 4, "browser.download.importedFromSqlite": true, "browser.places.smartBookmarksVersion": 7, "browser.sessionstore.upgradeBackup.latestBuildID": "20150826023504", "browser.sessionstore.restore_on_demand": false, "browser.startup.homepage_override.mstone": "40.0.3", "browser.startup.homepage": "http://www.google.com/", "browser.startup.homepage_override.buildID": "20150826023504", "dom.apps.reset-permissions": true, "dom.mozApps.used": true, "extensions.lastAppVersion": "40.0.3", "media.webrtc.debug.aec_log_dir": "/tmp/", "media.webrtc.debug.log_file": "/tmp/WebRTC.log", "media.gmp-gmpopenh264.lastUpdate": 1432661093, "media.gmp-gmpopenh264.version": "1.4", "media.gmp-manager.lastCheck": 1442233400, "media.gmp-manager.buildID": "20150826023504", "network.cookie.prefsMigrated": true, "network.predictor.cleaned-up": true, "network.auth.allow-subresource-auth": 2, "places.history.expiration.transient_current_max_pages": 104858, "places.database.lastMaintenance": 1442234777, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "plugin.state.java": 2, "privacy.sanitize.migrateFx3Prefs": true, "privacy.donottrackheader.enabled": true, "storage.vacuum.last.places.sqlite": 1441382246, "storage.vacuum.last.index": 1 }, "lockedPreferences": {}, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "OpenGL", "windowLayerManagerRemote": true, "supportsHardwareH264": false, "adapterDescription": "", "adapterVendorID": "0x10de", "adapterDeviceID": "0x a29", "adapterRAM": "", "adapterDrivers": "", "driverVersion": "", "driverDate": "", "webglRenderer": "NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine", "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "none", "AzureContentBackend": "quartz" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.8", "version": "4.10.8" }, "NSS": { "minVersion": "3.19.2 Basic ECC", "version": "3.19.2 Basic ECC" }, "NSSUTIL": { "minVersion": "3.19.2", "version": "3.19.2" }, "NSSSSL": { "minVersion": "3.19.2 Basic ECC", "version": "3.19.2 Basic ECC" }, "NSSSMIME": { "minVersion": "3.19.2 Basic ECC", "version": "3.19.2 Basic ECC" } }, "userJS": { "exists": false }, "crashes": { "submitted": [], "pending": 0 }, "extensions": [ { "name": "Snagit Autoscroll Helper", "version": "1.9.7.1-signed", "isActive": true, "id": "autoscrollhelper@techsmith.com" } ], "experiments": [] }

All Replies (1)

guigs
guigs
more options

If its also not working in other apps:p lease use these steps to troubleshoot that the microphone is selected in your operating system while the app is active. https://spreecast.zendesk.com/hc/en-u.../202491168-Microphone-Troubleshooting-Windows-or-Mac-OSX-in-depth Then please check to make sure that there are the correct permissions for the microphone in the Page Info: