Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

The Ask Home Page keeps coming up and is not showing on the Add-on Extension screen

  • 2 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu cor-el

davidburka
davidburka
more options

Have tried to get rid of Firefox opening with the Ask Home Page or Ask Home Page coming up every time I open a new tab. Have tried going to Options/General and Firefox is set to open with my home page which shows as Mozilla Firefox Start Page but it keeps coming up with the Ask page. Have tried pressing default but that does not help. Suggestions?

Thanks

Have tried to get rid of Firefox opening with the Ask Home Page or Ask Home Page coming up every time I open a new tab. Have tried going to Options/General and Firefox is set to open with my home page which shows as Mozilla Firefox Start Page but it keeps coming up with the Ask page. Have tried pressing default but that does not help. Suggestions? Thanks

All Replies (2)

Scribe
Scribe
more options

Hi, please try working through Remove Ask Toolbar and Ask.com Search by Malware Tips - the article is a little old so you may have to improvise slightly!

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

After removal you may need to reset your home page and search, which you can do by running the add-on SearchReset.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can open the about:config page via the location/address bar and search for prefs that refer to ask.com. You can reset user set (bold) ask.com pref(s) via the right-click context menu to the default value.

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.