Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cant get certain sites to open on Firefox

  • 2 uphendule
  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu elise1

more options

Certain sites (usually .asp) won't open in my Firefox browser. For example, here: http://www.cic.gc.ca/english/immigrate/sponsor/index.asp The header says "index.asp (GIF image, 1 x 1, pixels)"

Certain sites (usually .asp) won't open in my Firefox browser. For example, here: http://www.cic.gc.ca/english/immigrate/sponsor/index.asp The header says "index.asp (GIF image, 1 x 1, pixels)"

Isisombululo esikhethiwe

If you use extensions (3-bar button/Tools > Add-ons > Extensions) that can interfere with loading content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions do not interfere with loading content. There is security software that can interfere with loading content, so check that as well.

Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.

Kaspersky: Protection > Firewall > Filtration system: disable the "Banner Ad Blocker"
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

If you use extensions (3-bar button/Tools > Add-ons > Extensions) that can interfere with loading content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions do not interfere with loading content. There is security software that can interfere with loading content, so check that as well.

Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.

Kaspersky: Protection > Firewall > Filtration system: disable the "Banner Ad Blocker"
more options

That worked!! Although it took me a bit to actually find it -- not under "Firewall > Filtration system" (doesn't exist) but under "Protection >Anti-banner." THANKS!!