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Email from one specific student has started being put into the Junk folder without the junk symbol beside it.

hughirvin
hughirvin
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Email from one specific student has started being put into the Junk folder without the junk symbol beside it.

I keep telling Thunderbird that it is not junk, moving the email to a folder for that specific class that I teach. Thunderbird keeps moving that email back to Junk, again without the junk symbol beside it.

What do I need to do to convince Thunderbird not to move that person's email to the junk folder? I have received email from this user earlier in the semester without this problem. The first email that this started happening to is timestamped March 25. I don't remember if I had just updated Thunderbird or not, but my habit is to update whenever I'm notified that Thunderbird has been updated.

I am currently on Thunderbird 38.6.0. But I just now noticed that 38.7.1 is available. I will update to 38.7.1 and see if the problem continues.

Okay, still happening on 38.7.1.

Thanks, Hugh

P.S. The user in question is Jill Roberg in the attached image

Email from one specific student has started being put into the Junk folder without the junk symbol beside it. I keep telling Thunderbird that it is not junk, moving the email to a folder for that specific class that I teach. Thunderbird keeps moving that email back to Junk, again without the junk symbol beside it. What do I need to do to convince Thunderbird not to move that person's email to the junk folder? I have received email from this user earlier in the semester without this problem. The first email that this started happening to is timestamped March 25. I don't remember if I had just updated Thunderbird or not, but my habit is to update whenever I'm notified that Thunderbird has been updated. I am currently on Thunderbird 38.6.0. But I just now noticed that 38.7.1 is available. I will update to 38.7.1 and see if the problem continues. Okay, still happening on 38.7.1. Thanks, Hugh P.S. The user in question is Jill Roberg in the attached image

All Replies (1)

amanchesterman
amanchesterman
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The first step is to find out where the mail is being classified as junk. For instance in my setup I have two accounts: on one of them (GMX mail) the classification is done within Thunderbird, using data provided by SpamAssassin; on the other (Yahoo mail) it's done by the email provider on their own server. If, in your case, it's happening within Thunderbird, then you should find that you have a message filter which treats mail as junk if it's flagged as spam. If you do, then you can create another filter to move all mail from JR to a separate folder. The trick is to place that filter before the one which moves messages to the junk folder.