Can't send emails
I have set up new email account after transferring my website domain to new hosting service. I am able to receive emails, but not send them through Thunderbird. Every time I try to send an email I get the following error:
"Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) secure179.inmotionhosting.com timed out. Try again."
I get this error whether I set it up with SSL/TLS connection security or STARTTLS. No matter what settings I change I cannot send emails.
My mail provider is through my personal website, www.briggnoyes.com hosted with inmotionhosting.com. My ISP is a local provider in SLC, Utah called Veracity Networks. I use Avast Free Antivirus 11.1.2253, run Windows 10, and am using Thunderbird version 38.7.1. I have tried to upload screenshots of my settings but they for some reason are not uploading.....
All Replies (18)
What are the SMTP server settings required by your hoster? That's server name, port, security (none, SSL/TLS, STARTTLS), authentication.
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Did you follow the account setup guide here?http://www.inmotionhosting.com/support/email/thunderbird/creating-an-email-account-in-thunderbird I notice there's also a support forum on that page. Have you asked your question there?
christ1 said
What are the SMTP server settings required by your hoster? That's server name, port, security (none, SSL/TLS, STARTTLS), authentication. Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button
Thanks so much for your reply. Here is the info:
Application Basics
Name: Thunderbird Version: 38.7.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160323055719 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.1and1.com:993, SSL, passwordCleartext
OUTGOING: smtp.1and1.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.1and1.com:993, SSL, passwordCleartext
OUTGOING: smtp.1and1.com:587, alwaysSTARTTLS, passwordCleartext, true
account6:
INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: secure179.inmotionhosting.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartext
OUTGOING: secure179.inmotionhosting.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: mail.briggnoyes.com:587, alwaysSTARTTLS, none, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-e2ea97b4-ce93-418f-83bb-c54d42151106 (11/6/2015) http://crash-stats.mozilla.com/report/index/bp-e296238c-33bf-4bfd-8243-5c3e42150622 (6/22/2015)
Extensions
Lightning, 4.0.7.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
WiseStamp, 3.13.31.1-signed, false, wisestamp@wisestamp.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.7.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 7db3dc72-7fb8-4164-8a3a-f3dc8550778
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1459350410
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
security.disable_button.openCertManager: false
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0412
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4331
Driver Date: 11-18-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
NSS Util
3.19.2.3
3.19.2.3
NSS SSL
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
NSS S/MIME
3.19.2.3 Basic ECC
3.19.2.3 Basic ECC
amanchesterman said
Did you follow the account setup guide here?http://www.inmotionhosting.com/support/email/thunderbird/creating-an-email-account-in-thunderbird I notice there's also a support forum on that page. Have you asked your question there?
Thanks for your reply. I did follow this guide, but did not post a question. I will try that, though I saw a similar problem with no real solution, so not feeling confident....
What are the SMTP server settings required by your hoster?
You didn't answer that. Please provide the requested information.
account6: INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartext
account7: INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartext
account8: INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartext
Which account is the troubled one? Both, account6 and account8 look odd.
Okulungisiwe ngu christ1
christ1 said
What are the SMTP server settings required by your hoster?You didn't answer that. Please provide the requested information.
account6: INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartextaccount7: INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartextaccount8: INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartextWhich account is the troubled one? Both, account6 and account8 look odd.
Sorry about that. Here it is:
Secure SSL/TLS Settings (Recommended) Username: Password: Use the email account’s password. Incoming Server: secure179.inmotionhosting.com
IMAP Port: 993 POP3 Port: 995
Outgoing Server: secure179.inmotionhosting.com
SMTP Port: 465
Non-SSL Settings (NOT Recommended) Username: Password: Use the email account’s password. Incoming Server: mail.briggnoyes.com
IMAP Port: 143 POP3 Port: 110
Outgoing Server: mail.briggnoyes.com
SMTP Port: 587
Accounts 6, 7, and 8 are all having the same problem.
Okulungisiwe ngu bnoyes
bnoyes said
christ1 saidWhat are the SMTP server settings required by your hoster?You didn't answer that. Please provide the requested information.
account6: INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartextaccount7: INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartextaccount8: INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartextWhich account is the troubled one? Both, account6 and account8 look odd.
Sorry about that. Here it is:Secure SSL/TLS Settings (Recommended) Username: Password: Use the email account’s password. Incoming Server: secure179.inmotionhosting.com
IMAP Port: 993 POP3 Port: 995Outgoing Server: secure179.inmotionhosting.com
SMTP Port: 465Non-SSL Settings (NOT Recommended) Username: Password: Use the email account’s password. Incoming Server: mail.briggnoyes.com
IMAP Port: 143 POP3 Port: 110Outgoing Server: mail.briggnoyes.com
SMTP Port: 587
Accounts 6, 7, and 8 are all having the same problem.
One other thing:
I've also used secure179.inmotionhosting.com as the outgoing server and it gives me the same problem.
Okulungisiwe ngu bnoyes
I'd rather not post my email address to a public forum. You can still edit your previous post and remove your email address.
For the server settings, only use the Secure SSL/TLS Settings. They are recommended for a reason. Forget about the Non-SSL Settings, they are NOT Recommended anyway.
Are accounts 6, 7, and 8 all different accounts, i.e. each with a different user ID and password?
Or were these different attempts to get the one account going?
The settings you should use in Thunderbird as per the instructions: Incoming server (IMAP): server name: secure179.inmotionhosting.com connection security: SSL/TLS port: 993 authentication: normal password
Outgoing server (SMTP): server name: secure179.inmotionhosting.com connection security: SSL/TLS port: 465 authentication: normal password
This is what's already set for account7, so 7 is supposed to work.
bnoyes said
bnoyes saidchrist1 saidWhat are the SMTP server settings required by your hoster?You didn't answer that. Please provide the requested information.
account6: INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartextaccount7: INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartextaccount8: INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartextWhich account is the troubled one? Both, account6 and account8 look odd.
Sorry about that. Here it is:Secure SSL/TLS Settings (Recommended) Username: Password: Use the email account’s password. Incoming Server: secure179.inmotionhosting.com
IMAP Port: 993 POP3 Port: 995Outgoing Server: secure179.inmotionhosting.com
SMTP Port: 465Non-SSL Settings (NOT Recommended) Username: Password: Use the email account’s password. Incoming Server: mail.briggnoyes.com
IMAP Port: 143 POP3 Port: 110Outgoing Server: mail.briggnoyes.com
SMTP Port: 587
Accounts 6, 7, and 8 are all having the same problem.
One other thing:I've also used secure179.inmotionhosting.com as the outgoing server and it gives me the same problem.
Account 7 is the only one I care about. Accounts 6 and 7 are "dummy" accounts I created to see if I could get it to work in a different way. They have different user ids and passwords. I have the correct settings for account 7 but it is still not working.
One other note that I don't if it is significant - the timing out error comes up instantaneously. There is no time that goes by to even that would make it even seem like an email has tried to send.
Can you confirm receiving mail with account7 works?
Do you see anything relevant in the error console? Press Ctrl+Shift+J to bring up the error console.
christ1 said
Can you confirm receiving mail with account7 works? Do you see anything relevant in the error console? Press Ctrl+Shift+J to bring up the error console.
The receiving mail definitely works as I am receiving mail throughout the day.
There does not seem to be anything relevant in the error console (just warnings about spacing), but what exactly am I looking for?
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
christ1 said
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode Does the problem go away?
Nope. Problem still here.
I'm running out of ideas. Can you post the Troubleshooting Information again, just the 'Mail and News Accounts' section will do.
Did you talk to your email provider?
You can also try to log your SMTP connection attempts. https://wiki.mozilla.org/MailNews:Logging
Okulungisiwe ngu christ1
christ1 said
I'm running out of ideas. Can you post the Troubleshooting Information again, just the 'Mail and News Accounts' section will do. Did you talk to your email provider? You can also try to log your SMTP connection attempts. https://wiki.mozilla.org/MailNews:Logging
I have talked to my email provider extensively. They were not very helpful - basically only pointing out to me that my email is working correctly through their webmail portal (which is true) so it should work through Thunderbird. That is when I turned to Mozilla support.
Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account3 (imap) imap.1and1.com:993 SSL/TLS Normal password smtp.1and1.com:587 STARTTLS Normal password true account4 (imap) imap.1and1.com:993 SSL/TLS Normal password smtp.1and1.com:587 STARTTLS Normal password true account6 (imap) biz179.inmotionhosting.com:143 STARTTLS Normal password secure179.inmotionhosting.com:465 SSL/TLS Normal password true account7 (imap) secure179.inmotionhosting.com:993 SSL/TLS Normal password secure179.inmotionhosting.com:465 SSL/TLS Normal password true account8 (imap) mail.briggnoyes.com:143 STARTTLS Normal password mail.briggnoyes.com:587 STARTTLS Password, original method (insecure) true
Okulungisiwe ngu bnoyes
Server settings for account7 (still) look good.
Please try to log your SMTP connection attempts as per the above support article.
Webmail infrastructure is independent from POP/IMAP/SMTP servers. Therefore, if webmail works, this is no indication that there are no problems.
I have set up the logging. How exactly do I access the information from this? It's unclear to me....
It's all explained in the article. I can't tell you more than what's written there.