Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why has Firefox disabled McAfee Siteadvisor when it still works on Windows Explorer and Google Chrome on my computer

  • 5 uphendule
  • 11 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu York1e

York1e
York1e
more options

I have been using McAfee Total Protection, including McAfee Site Advisor, for a number of years and during that time it had always worked OK alongside Firefox. I have updated my McAfee subscription this week and I am now receiving a message from Firefox saying it has disabled McAfee Site Advisor. I have been in contact with McAfee who have checked Site Advisor and say it is working OK and have told me to contact Firefox. Site Advisor is working OK on Windows Explorer and Google Chrome. Firefox is my preferred browser but as it has disabled Site Advisor I am now very wary of using it because of the security risk. Can anyone help?

I have been using McAfee Total Protection, including McAfee Site Advisor, for a number of years and during that time it had always worked OK alongside Firefox. I have updated my McAfee subscription this week and I am now receiving a message from Firefox saying it has disabled McAfee Site Advisor. I have been in contact with McAfee who have checked Site Advisor and say it is working OK and have told me to contact Firefox. Site Advisor is working OK on Windows Explorer and Google Chrome. Firefox is my preferred browser but as it has disabled Site Advisor I am now very wary of using it because of the security risk. Can anyone help?

Isisombululo esikhethiwe

Is yours still called SiteAdvisor?

Last year they updated it to McAfee WebAdvisor:

http://home.mcafee.com/root/landingpage.aspx?lpname=get-it-now

That add-on was signed as of December 2015 according to this support thread: Unsigned WebAdvisor won't be allowed in Firefox... | McAfee Communities.

It may be that the old SiteAdvisor isn't going to be submitted for signature at this point. Any reason not to switch to WebAdvisor?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

BelFox
BelFox
more options

Hi York1e,

Does Firefox tell you it disabled Site Advisor because the add-on is unsigned? What message do you get?

York1e
York1e Umnikazi wombuzo
more options

Hi BelFox Yes, "McAfee Site Adviser could not be verifed for use in Firefox and has been disabled" McAfee checked and said everything was ok at their end and that I would need to contact Firefox to get the problem resolved

Okulungisiwe ngu York1e

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Isisombululo Esikhethiwe

Is yours still called SiteAdvisor?

Last year they updated it to McAfee WebAdvisor:

http://home.mcafee.com/root/landingpage.aspx?lpname=get-it-now

That add-on was signed as of December 2015 according to this support thread: Unsigned WebAdvisor won't be allowed in Firefox... | McAfee Communities.

It may be that the old SiteAdvisor isn't going to be submitted for signature at this point. Any reason not to switch to WebAdvisor?

BelFox
BelFox
more options

Hi York1e,

Try installing McAfee WebAdvisor (see link in jscher2000's post above).

See also Fire Fox will not let Site Advisor Work, is this a know issue?

Let us know if you need more help!

York1e
York1e Umnikazi wombuzo
more options

Hi jscher 2000 & Belfox

Thanks for the info. I will look into installing Web Advisor and let you know how i go on.