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Some Programs do not allow typing while Firefox is Open

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  • Igcine ukuphendulwa ngu Scribe

mwryder
mwryder
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I have several programs that will not allow me to type anything into them while Firefox is active. Once I close Firefox the programs work properly. Of course this is a nuisance if I am trying to use information on a web page in one of these programs. This started happening yesterday and I reset the browser to see if it would fix the problem. It does not happen every time I try to use one of these programs while Firefox is open but closing Firefox whenever it does happen fixes the problem.

The computer is using Windows 10 Pro with all current updates and Kaspersky Internet Security.

I have several programs that will not allow me to type anything into them while Firefox is active. Once I close Firefox the programs work properly. Of course this is a nuisance if I am trying to use information on a web page in one of these programs. This started happening yesterday and I reset the browser to see if it would fix the problem. It does not happen every time I try to use one of these programs while Firefox is open but closing Firefox whenever it does happen fixes the problem. The computer is using Windows 10 Pro with all current updates and Kaspersky Internet Security.

All Replies (1)

Scribe
Scribe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!