Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Bookmarks lost

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

shamik.bis.9
shamik.bis.9
more options

I was using Firefox for long. I have Bookmarked so many webpages. Now, recently the FF got updated. I seem to have lost all my Bookmarks, Saved Passwords etc.

I went to: Help -> Troubleshoot info -> Show folder (Shows my current updated folder.. right ??) -> places.sqlite

I cannot open the places.sqlite. Bookmark -> Unsorted Bookmark -> Import/ Backup -> Restore didn't help either as it cannot open sqlite (expects JSON).

Please help me to get my Bookmarks, Saved Passwords back ..!!

I was using Firefox for long. I have Bookmarked so many webpages. Now, recently the FF got updated. I seem to have lost all my Bookmarks, Saved Passwords etc. I went to: Help -> Troubleshoot info -> Show folder (Shows my current updated folder.. right ??) -> places.sqlite I cannot open the places.sqlite. Bookmark -> Unsorted Bookmark -> Import/ Backup -> Restore didn't help either as it cannot open sqlite (expects JSON). Please help me to get my Bookmarks, Saved Passwords back ..!!

All Replies (1)

FredMcD
FredMcD
more options

You are using an old version of Firefox. https://support.mozilla.org/en-US/kb/update-firefox-latest-version 47

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?