Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwavalwa lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

folders disappeared though they show up in Search massages

  • 14 uphendule
  • 6 zinale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu Chris Ilias

more options

Created folder in inbox and moved some emails there. Worked fine for two months then the folder disappeared from left sidebar. Both the emails and folders show up in Search Messages but nowhere else. Thunderbird 45.3.2 Mac OSX 10.11.2

Created folder in inbox and moved some emails there. Worked fine for two months then the folder disappeared from left sidebar. Both the emails and folders show up in Search Messages but nowhere else. Thunderbird 45.3.2 Mac OSX 10.11.2

Isisombululo esikhethiwe

Try this:

  1. In Thunderbird, create a sub-folder called TEMP
  2. In Finder, go to inbox.sbd folder, and close Thunderbird.
  3. Delete the files TEMP and TEMP.msf.
  4. Rename the files for your missing folder to TEMP and TEMP.msf.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (14)

more options

Maybe the folder was accidentally moved somewhere else? Try expanding all the folder trees to see if it got moved.

more options

Maybe you accidentally changed the folders view? Make sure View > Folders is set to All.

more options

i had tried that too

more options

If it's an IMAP account, you may not be subscribed to the folder. Control-click on the account name, and select Subscribe. In the subscribe window, make sure there is a check mark next to the folder you want to see.

more options

Geez. LOL Okay, let's make sure the folder is there. Control-click on the account name, and select Settings. Within the settings for that account, click on the Server Settings panel. At the bottom-right corner, there's a field called "Local Directory". That's where the messages for that account are stored.

Using Finder, go to that folder. Your mail folders are contained in UNIX mbox format. They are the files without extensions (Inbox, not Inbox.msf). Is there a corresponding mbox file for the folder you're looking for?

If so, the file that stores the folder layout may be corrupt. If you delete it, Thunderbird will recreate it the next time you run Thunderbird.

  1. Go to Help > Troubleshooting Information, and click on Show in Finder. That will open your profile folder in Finder.
  2. Close Thunderbird. (It needs to be closed when these changes are made)
  3. In your profile folder, rename the file panacea.dat to panacea.dat.backup. (Instead of deleting the file, this way you can restore the file if these instructions don't fix the issue.)
  4. Run Thunderbird to see if the folder reappears.
more options

went there. There is a folder called inbox.sbd which contains the folders. should I delete inbox.sbd or just its contents?

more options

Don't delete either. Do the following...

  1. Go to Help > Troubleshooting Information, and click on Show in Finder. That will open your profile folder in Finder.
  2. Close Thunderbird. (It needs to be closed when these changes are made)
  3. In your profile folder, rename the file panacea.dat to panacea.dat.backup. (Instead of deleting the file, this way you can restore the file if these instructions don't fix the issue.)
  4. Run Thunderbird to see if the folder reappears.
more options

did what you said. closed thunderbird renamed panacea.dat to panacea.dat.backup opened thunderbird and the folders are still NOT there i re-ran Search Messages and i can still see the emails and folders but they are not in the left sidebar

more options

Isisombululo Esikhethiwe

Try this:

  1. In Thunderbird, create a sub-folder called TEMP
  2. In Finder, go to inbox.sbd folder, and close Thunderbird.
  3. Delete the files TEMP and TEMP.msf.
  4. Rename the files for your missing folder to TEMP and TEMP.msf.
more options

You are not going to believe this. I created Temp and Temp and my missing folders appeared.

How did this fix it? Do not know but, unless they disappear again, I am satisfied. Thanks for your patience and suggestions.

more options

My folder shows up in a Search in the Filters under Folders by its folder name followed by "(Local Folders)". I'd gladly transfer it into a new folder, but don't know how. I left a message under How to Create a Saved Search Folder because it doesn't show how to do the Match by the Filter -- or if it does, I'm not understanding it.

more options

You're replying to a thread that is old. You should use https://support.mozilla.org/en-US/questions/new where volunteers can get more details about your setup.

Because this thread is so old and more people might start using it for their own questions, I'm going to lock it.