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thunderbird sends my email from a secondary account

  • 2 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu raphael2202

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I have about 12 email accounts managed by Thunderbird. When I send an email from my primary email account to any address the email is sent as from a secondary account from my list. Strange enough in my sent folder, it appears as if the email was sent correctly from the primary account although the receiver sees it as coming from the wrong email address. This creates a lot of troubles because people start corresponding with me on the inccorect email address! What can be wrong?

I have about 12 email accounts managed by Thunderbird. When I send an email from my primary email account to any address the email is sent as from a secondary account from my list. Strange enough in my sent folder, it appears as if the email was sent correctly from the primary account although the receiver sees it as coming from the wrong email address. This creates a lot of troubles because people start corresponding with me on the inccorect email address! What can be wrong?

Isisombululo esikhethiwe

It is highly likely your Primary account is using the secondary account outgoing smtp server.

Right click on a mail account in the fodler Pane and select 'Settings'. At the bottom of left pane, click on 'Outgoing Server (SMTP)' On the right it willl show you a list of outgoing servers. Ideally, you should have one per mail account.

Scan through the list, you are looking for the one which has User name = primary email address account. Then click on 'Edit' button Under 'Description', type something that is meaningful such as 'Primary'. clickon OK

Now select the primary account name in left pane. Bottom right will say 'Outgoing server (SMTP) and it will offer a drop down of available smtp servers. Select the one which starts with 'Primary'. Clickon OK

See example images.

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All Replies (2)

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Isisombululo Esikhethiwe

It is highly likely your Primary account is using the secondary account outgoing smtp server.

Right click on a mail account in the fodler Pane and select 'Settings'. At the bottom of left pane, click on 'Outgoing Server (SMTP)' On the right it willl show you a list of outgoing servers. Ideally, you should have one per mail account.

Scan through the list, you are looking for the one which has User name = primary email address account. Then click on 'Edit' button Under 'Description', type something that is meaningful such as 'Primary'. clickon OK

Now select the primary account name in left pane. Bottom right will say 'Outgoing server (SMTP) and it will offer a drop down of available smtp servers. Select the one which starts with 'Primary'. Clickon OK

See example images.

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Excellent answer and very prompt as well! It worked perfectly! It was indeed an error following an external intervention that has messed up the outgoing servers! Thanks a lot!