Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird keeps giving "Not Responding".

  • 7 uphendule
  • 8 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Wayne Mery

shamula
shamula
more options

After first opening Thunderbird (which actually a while), I click on the first message I want to open, and then go to delete it, but the "circle of death" appears and I get the "not responding" message. Tried repeated restarts of computer and closing/opening program, but it just keeps crashing on the first email I try to delete.

After first opening Thunderbird (which actually a while), I click on the first message I want to open, and then go to delete it, but the "circle of death" appears and I get the "not responding" message. Tried repeated restarts of computer and closing/opening program, but it just keeps crashing on the first email I try to delete.

Okulungisiwe ngu Wayne Mery

All Replies (7)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

Note, 'not responding' is not the same as 'crashing'. It helps to use the correct terminology.

shamula
shamula Umnikazi wombuzo
more options

Apparently, I didn't have any. My IT instructed me to download Malwarbytes.

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

shamula
shamula Umnikazi wombuzo
more options

I will say that now it has been working properly for a few hours. Let me work with it for another day as is and see it the problem persists. It seems to come and go.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

shamula said

I will say that now it has been working properly for a few hours. Let me work with it for another day as is and see it the problem persists. It seems to come and go.

shamula , is it still good when it is not in safe mode? And you didn't change anything - only thing you did was start in safe mode?

shamula
shamula Umnikazi wombuzo
more options

Could not get it into safe mode for some reason. It just seems that I need to open the program and let it sit for a while (weird) and then it operates okay. Seems to take a long time just after starting program to load messages and delete old ones. If I try to do anything during that time, the first like 20 minutes, that when it seizes up.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Then I misunderstood - I thought you had successfully gotten safe mode.

Safe mode is the first step. Perhaps you will need assistance from someone so you can do https://support.mozilla.org/en-US/questions/1145906#answer-933545