We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't download emails from AT&T/Yahoo. Possible bad password file?

  • 5 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu MrScott

MrScott
MrScott
more options

I suspect I have a bad password file on Thunderbird (version 52.3.0-44.1 running under Opensuse leap 42.3). Somewhere along the lines my password changed for AT&T/Yahoo mail. And in the process of updating the password something got screwed up. I have a couple other email accounts with AT&T and I can get emails into Thunderbird fine. It's just my main email account I can't. I click on the down arrow next to "Get Messages", select my main account, and nothing happens. No messages and no new emails. Not even a status bar that would indicate Thunderbird is thinking about it.

I have verified the server settings and they all look fine.

Is there a way to erase the password file and create a new one?

I suspect I have a bad password file on Thunderbird (version 52.3.0-44.1 running under Opensuse leap 42.3). Somewhere along the lines my password changed for AT&T/Yahoo mail. And in the process of updating the password something got screwed up. I have a couple other email accounts with AT&T and I can get emails into Thunderbird fine. It's just my main email account I can't. I click on the down arrow next to "Get Messages", select my main account, and nothing happens. No messages and no new emails. Not even a status bar that would indicate Thunderbird is thinking about it. I have verified the server settings and they all look fine. Is there a way to erase the password file and create a new one?

All Replies (5)

Zenos
Zenos
more options

You can view, edit and remove individual passwords. It'd start there before going for the nuclear option of totally obliterating the password store.

Edit|Preferences|Security|Passwords->Saved Passwords

Is this IMAP or POP? If it's IMAP and all your messages are stored on the server then removing and setting up the account again in Thunderbird may be enough of a fresh start to get it working again.

MrScott
MrScott Umnikazi wombuzo
more options

It is POP. Deleted the inbound account and waiting to see what happens.

MrScott
MrScott Umnikazi wombuzo
more options

Curious as to how to do the "nuclear" option if it comes to that.

Thank you!

MrScott
MrScott Umnikazi wombuzo
more options

Well I received the message "No messages to download" and even saw a progress bar for a while or at least it was working on downloading. Nothing was downloaded and didn't see a request to enter a new password. Yet there are still message that could be downloaded according to the Yahoo/AT&T mail website.

MrScott
MrScott Umnikazi wombuzo
more options

Just an FYI, I restarted Thunderbird and got a request to enter the password. I finally got a message of "No messages to download" but the progress/status bar kept going. Still no messages downloaded and the Yahoo mail page shows plenty of messages there.