We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox and thunderbird crash on startup after clean reinstall

  • 1 baphendule
  • 2 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu Flogo

Flogo
Flogo
more options

Both firefox and thunderbird crash directly to the "Mozilla Crash Reporter" on startup. This also happens in safe mode.

So far I re-installed firefox through the package management (first completely removed it including configuration files, then installed it again). The profile created by the re-install is still completely empty, there is no data from the original profile and no plugins.

The button to automatically add troubleshooting information doesn't work for me (probably because I'm using chrome now), so I'll try to add relevant information. If anything is missing, please ask.

Firefox version: 55.0.2 Crash ID: bp-ced2e336-0d1a-40a4-9f45-e88b70170913 OS: fully updated Ubuntu 17.04 (64bit) Graphics: Intel HD 5500

Both firefox and thunderbird crash directly to the "Mozilla Crash Reporter" on startup. This also happens in safe mode. So far I re-installed firefox through the package management (first completely removed it including configuration files, then installed it again). The profile created by the re-install is still completely empty, there is no data from the original profile and no plugins. The button to automatically add troubleshooting information doesn't work for me (probably because I'm using chrome now), so I'll try to add relevant information. If anything is missing, please ask. Firefox version: 55.0.2 Crash ID: bp-ced2e336-0d1a-40a4-9f45-e88b70170913 OS: fully updated Ubuntu 17.04 (64bit) Graphics: Intel HD 5500

Isisombululo esikhethiwe

I started thunderbird with gdb and strace which showed that it was accessing "/usr/lib/flashplugin-installer/libflashplayer.so" just before crashing. I uninstalled the package "flashplugin-installer" and both firefox and thunderbird start up normally again.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (1)

Flogo
Flogo Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

I started thunderbird with gdb and strace which showed that it was accessing "/usr/lib/flashplugin-installer/libflashplayer.so" just before crashing. I uninstalled the package "flashplugin-installer" and both firefox and thunderbird start up normally again.