Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't log in to support.mozilla.org - or fidelity.com or cartalk.com

  • 2 uphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu RandomTroll

RandomTroll
RandomTroll
more options

Beginning with version 56 I couldn't log in to fidelity.com. It would process my username and password for a few seconds then boot me back out to the login page without reporting an error. When I try to log in to cartalk.com it returns, 'access denied: You are not authorized to access this page.' (not the error message when I use the wrong password.) When I tried to log in to this forum I got 'Access denied You do not have permission to access this page.' So I'm submitting this message with Opera...

When I log in to fidelity.com from Opera it emits the attached error message in the picture attached, but emits no error messages for mozilla or cartalk.

This happens the same in safe mode.

Beginning with version 56 I couldn't log in to fidelity.com. It would process my username and password for a few seconds then boot me back out to the login page without reporting an error. When I try to log in to cartalk.com it returns, 'access denied: You are not authorized to access this page.' (not the error message when I use the wrong password.) When I tried to log in to this forum I got 'Access denied You do not have permission to access this page.' So I'm submitting this message with Opera... When I log in to fidelity.com from Opera it emits the attached error message in the picture attached, but emits no error messages for mozilla or cartalk. This happens the same in safe mode.
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Try to enable third-party cookies globally.

To see all History and Cookie settings, choose:

If this works then you can consider to create a cookie allow exception for involved domains. See the storage inspector.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Try to enable third-party cookies globally.

To see all History and Cookie settings, choose:

If this works then you can consider to create a cookie allow exception for involved domains. See the storage inspector.

RandomTroll
RandomTroll Umnikazi wombuzo
more options

Thanks, this is it. I had forgotten that I had started limiting cookies and that some websites use cookies from other domains - fidelity & cartalk had cookies allowed. I'll figure out what other domains I need to allow.

Surprised safe mode didn't disable this.

The domains I needed to add were subdomains, oltx.fidelity.com and community.cartalk.com; I used to think only domains needed to be listed - I was wrong...

Okulungisiwe ngu RandomTroll