Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot download Firefox 57.0 to my personal computer. I'm the admionistrator.

  • 2 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu James

more options

Trying to update to FF 57.0

Update failed There were problems checking for, downloading, or installing this update. Firefox could not be uploaded because: I don't have the permissions necessary to install this update. Please cfontact my system administrator.

I can update Firefox manually by visiting this site and downloading the latest version: https://www.mozilla.org/firefox/

The laptop is my computer andI am the administrator.

Trying to update to FF 57.0 Update failed There were problems checking for, downloading, or installing this update. Firefox could not be uploaded because: I don't have the permissions necessary to install this update. Please cfontact my system administrator. I can update Firefox manually by visiting this site and downloading the latest version: https://www.mozilla.org/firefox/ The laptop is my computer andI am the administrator.

Isisombululo esikhethiwe

Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Firefox does not change permissions.

Best to check out things with this : https://www.malwarebytes.com/mac/ Download from another computer if have to. Blocking downloads is and can be signs of issues related to malware.

Please let us know if this solved your issue or if need further assistance.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Isisombululo Esikhethiwe

Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Firefox does not change permissions.

Best to check out things with this : https://www.malwarebytes.com/mac/ Download from another computer if have to. Blocking downloads is and can be signs of issues related to malware.

Please let us know if this solved your issue or if need further assistance.