Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Certain websites (Microsoft Office 365 Online) cannot be opened in Normal Window, but can be opened in Private Window

  • 2 uphendule
  • 2 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu Willmol

timmytandian
timmytandian
more options

Hi, I had a problem opening Microsoft Office 365 Products. For example, I couldn't open Microsoft Office 365 OneDrive for Business in Normal Window. The tab kept showing "Working...", but the page never load. However, when I tried to access the same page using Private Window, the page loaded properly.

Some of Microsoft Office 365 online services can be opened, while others cannot. Services that can be opened: SharePoint Online, Outlook on the web, Sway, Yammer, Teams, Planner, Form, Stream. Services that cannot be opened: OneDrive for Business, Word, Excel, PowerPoint, OneNote.

Those websites can be loaded using Internet Explorer and Google Chrome. My environment: Firefox version is 57.0.1 (64-bit) the latest version, Windows 7.

Any idea how to fix this?


Timmy

Hi, I had a problem opening Microsoft Office 365 Products. For example, I couldn't open Microsoft Office 365 OneDrive for Business in Normal Window. The tab kept showing "Working...", but the page never load. However, when I tried to access the same page using Private Window, the page loaded properly. Some of Microsoft Office 365 online services can be opened, while others cannot. Services that can be opened: SharePoint Online, Outlook on the web, Sway, Yammer, Teams, Planner, Form, Stream. Services that cannot be opened: OneDrive for Business, Word, Excel, PowerPoint, OneNote. Those websites can be loaded using Internet Explorer and Google Chrome. My environment: Firefox version is 57.0.1 (64-bit) the latest version, Windows 7. Any idea how to fix this? Timmy

All Replies (2)

timmytandian
timmytandian Umnikazi wombuzo
more options

Sorry, I forgot to attach screenshot on previous post.


Timmy

Willmol
Willmol
more options

I have this problem also. Using a new private window does not help. I can load OneDrive from Firefox on another PC but that does not help in the long run. Microsoft technical support could only suggest using a different browser, which works but does not solve the problem. A solution would be useful