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Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Trojan virus

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Red screen with Modzilla Firefox warning. A lady asking to call xxx-xxx-xxxx to remove add ware spy ware virus. Is this valid? Screenshot uploaded.

Red screen with Modzilla Firefox warning. A lady asking to call xxx-xxx-xxxx to remove add ware spy ware virus. Is this valid? Screenshot uploaded.

Okulungisiwe ngu James

Isisombululo esikhethiwe

This is a scam to try and trick inexperienced Windows users.

Firefox is a web browser and not a antivirus scanner. Also Mozilla does not charge for anything and they do not do any one on one support by phone, chat, or email.

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

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That isn't from FF that is sites that one goes to that popups ads. That is most likely a fake site mimicking Mozilla. So you should back track what you did to get there and that will tell you where it started.

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Isisombululo Esikhethiwe

This is a scam to try and trick inexperienced Windows users.

Firefox is a web browser and not a antivirus scanner. Also Mozilla does not charge for anything and they do not do any one on one support by phone, chat, or email.

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

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If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should NEVER respond to such an alert to avoid getting infected with malware.

  • only update Firefox via "Help -> About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

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