Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes on start, shortly after browsing in safe mode, and on addons page

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Shadow110

omgnvq
omgnvq
more options

Hi,

Everything was fine until yesterday when any tab I would open would crash shortly after loading some of the page (or straight away).

Following deleting and creating new profiles, reinstalling, disabling hardware accelleration. I can't open Firefox in normal mode; in safe mode it crashes after less than a minute use.

One thing which ALWAYS precipitates an immediate crash is when I go (in safe mode) to the hamburger menu and click on addons. It spins and I can see content for a split second, then it crashes.

Crash report is here: https://crash-stats.mozilla.com/report/index/9956109f-359a-4999-9855-f12f01180109

Thank you for any help you can give :)

Hi, Everything was fine until yesterday when any tab I would open would crash shortly after loading some of the page (or straight away). Following deleting and creating new profiles, reinstalling, disabling hardware accelleration. I can't open Firefox in normal mode; in safe mode it crashes after less than a minute use. One thing which ALWAYS precipitates an immediate crash is when I go (in safe mode) to the hamburger menu and click on addons. It spins and I can see content for a split second, then it crashes. Crash report is here: https://crash-stats.mozilla.com/report/index/9956109f-359a-4999-9855-f12f01180109 Thank you for any help you can give :)

Okulungisiwe ngu omgnvq

All Replies (1)

Shadow110
Shadow110
more options

Update Video Card Drivers Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to...Test and go up again , go back down, it will eventually get a zone you and it can live with.

Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Please let us know if this solved your issue or if need further assistance.

Okulungisiwe ngu Shadow110