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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Downloaded files don't go to the folder that I send them to.

  • 6 uphendule
  • 2 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu jams3575

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I am now noticing that no matter where I tell Firefox to save a file, it always defaults to save that file in whatever folder is defined in the Options-.General->Files and Applications->Save To definition. Even when I chose the "Always ask ..." option, and click on a folder in the path that I want the file to go to, it still saves it in the "Save To" default folder. I just noticed this chang on yesterday (1/11/2018).

I save different types of files with different subject matter into their own specific folders. I never had any issues pointing them to the folder(s) that I wanted them to be saved in.

I don't have this problem when using Internet Explorer, the file gets saved in the folder that I point it to. But I don't like using IE. I like using Firefox. Is there something that I'm missing? Please let me know how I can get the ability to save a file where I want it to go, back.

Thank You,

Chuck

I am now noticing that no matter where I tell Firefox to save a file, it always defaults to save that file in whatever folder is defined in the Options-.General->Files and Applications->Save To definition. Even when I chose the "Always ask ..." option, and click on a folder in the path that I want the file to go to, it still saves it in the "Save To" default folder. I just noticed this chang on yesterday (1/11/2018). I save different types of files with different subject matter into their own specific folders. I never had any issues pointing them to the folder(s) that I wanted them to be saved in. I don't have this problem when using Internet Explorer, the file gets saved in the folder that I point it to. But I don't like using IE. I like using Firefox. Is there something that I'm missing? Please let me know how I can get the ability to save a file where I want it to go, back. Thank You, Chuck

Isisombululo esikhethiwe

Thank you for your help Cor-el. But after reading your plan of action, I decided to try bringing up Firefox in Safe Mode first, and low and behold, the problem cleared. So, I restarted FF, and began disabling my add-ons one by one. It turns out that the culprit was the add-on for Ninja Download Manager.

Seems like when I first updated FF to 57.0.4, that add-on was not compatible, and remained inactive. But once the developer made the modifications to make it compatible, that add-on enabled itself, and the problem appeared.

So thanks again to all of you that offered assistance. This ticket can be closed.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

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What version of FF are you using?

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Firefox 57.0.4 OS Win 7, 64 bit

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Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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Thank you for your response Pkshadow, I followed your instruction, and then reinstalled FF, but the problem still exists.

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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Try to rename/remove content-prefs.sqlite in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Isisombululo Esikhethiwe

Thank you for your help Cor-el. But after reading your plan of action, I decided to try bringing up Firefox in Safe Mode first, and low and behold, the problem cleared. So, I restarted FF, and began disabling my add-ons one by one. It turns out that the culprit was the add-on for Ninja Download Manager.

Seems like when I first updated FF to 57.0.4, that add-on was not compatible, and remained inactive. But once the developer made the modifications to make it compatible, that add-on enabled itself, and the problem appeared.

So thanks again to all of you that offered assistance. This ticket can be closed.