Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox will not open

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Shadow110

KassiahFaul
KassiahFaul
more options

I updated to the latest version and now cannot open firefox. It keeps saying, "Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts." I have tried to open it a thousand times. I uninstalled Comodo and tried starting firefox in safe mode. I also uninstalled and reinstalled firefox, all with the same message. There have been several reports sent, but here's the latest:

Crash ID: bp-0a57274d-9536-4839-b62a-86f371180503

I am sending this email through the developer version of firefox, but I prefer to use regular firefox.

I updated to the latest version and now cannot open firefox. It keeps saying, "Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts." I have tried to open it a thousand times. I uninstalled Comodo and tried starting firefox in safe mode. I also uninstalled and reinstalled firefox, all with the same message. There have been several reports sent, but here's the latest: Crash ID: bp-0a57274d-9536-4839-b62a-86f371180503 I am sending this email through the developer version of firefox, but I prefer to use regular firefox.

Isisombululo esikhethiwe

https://forums.comodo.com/av-false-positivenegative-detection-reporting/comodo-is-reporting-everything-as-a-malware-since-this-night-t121994.0.html

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

Shadow110
Shadow110
more options

Hi you are the 4th person so far I have helped with a Comodo and Firefox issue. I would think it is a Comodo issue and please try to manual update it and go to their forum to see if others are having issues : https://forums.comodo.com/ The also have a help desk.

I am not sure if these are going to matter if Comodo keeps breaking things and deleting things. MOZ_CRASH Reason MOZ_RELEASE_ASSERT(globalObj) Crash Reason EXCEPTION_BREAKPOINT

I think Win10 is now 3 versions out of date : OS Version 10.0.16299 Settings --> System --> About --> Version History 13 something then 1601 1709, 1803 on the 30th of April Note fyi : Windows Spring Update out April 30th so back up stuff you want to save to another drive. https://www.windowscentral.com/microsoft-announces-windows-10-april-2018-update Use Media Creation Tool to Update, or not.

Okulungisiwe ngu Shadow110

Shadow110
Shadow110
more options

Isisombululo Esikhethiwe

https://forums.comodo.com/av-false-positivenegative-detection-reporting/comodo-is-reporting-everything-as-a-malware-since-this-night-t121994.0.html