Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird Beta: Search function in Google IMAP acct/folders not returning complete results.

more options

I have confirmed that TB Beta is not indexing or returning complete search results. For example, an email received at 10:18am today does not return when searching the author.

I have attempted this fix without success: https://support.mozilla.org/en-US/kb/rebuilding-global-database

Copied below is the relevant Troubleshooting Information:

 Application Basics
   Name: Thunderbird
   Version: 60.0b6
   Build ID: 20180503161820
   Update Channel: beta
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:60.0) Gecko/20100101 Thunderbird/60.0
   OS: Windows_NT 6.1
   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = false (disabled by build), chrome = false (disabled by build)
   Enterprise Policies:
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account4:
     INCOMING: account4, , (imap) box704.bluehost.com:993, SSL, passwordCleartext
     OUTGOING: , box704.bluehost.com:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false
   account6:
     INCOMING: account6, , (imap) box704.bluehost.com:993, SSL, passwordCleartext
     OUTGOING: , box704.bluehost.com:465, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) box704.bluehost.com:993, SSL, passwordCleartext
     OUTGOING: , box704.bluehost.com:465, SSL, passwordCleartext, true
 Crash Reports for the Last 3 Days
 All Crash Reports
 Extensions
     Name
     Version
     Enabled
     ID
     Lightning
     6.2b3
     true
     {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
I have confirmed that TB Beta is not indexing or returning complete search results. For example, an email received at 10:18am today does not return when searching the author. I have attempted this fix without success: https://support.mozilla.org/en-US/kb/rebuilding-global-database Copied below is the relevant Troubleshooting Information: Application Basics Name: Thunderbird Version: 60.0b6 Build ID: 20180503161820 Update Channel: beta User Agent: Mozilla/5.0 (Windows NT 6.1; rv:60.0) Gecko/20100101 Thunderbird/60.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = false (disabled by build), chrome = false (disabled by build) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) box704.bluehost.com:993, SSL, passwordCleartext OUTGOING: , box704.bluehost.com:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false account6: INCOMING: account6, , (imap) box704.bluehost.com:993, SSL, passwordCleartext OUTGOING: , box704.bluehost.com:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (imap) box704.bluehost.com:993, SSL, passwordCleartext OUTGOING: , box704.bluehost.com:465, SSL, passwordCleartext, true Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID Lightning 6.2b3 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Security Software Type: Name Antivirus: Antispyware: Firewall:

All Replies (5)

more options

how big is global-messages-db.sqlite in your profile directory?

more options

Thanks for replying.

I've now confirmed that when I close Thunderbird and reboot it, after an undetermined amount of time, it finally indexes those messages for search.

However, new messages are not indexed automatically.

global-messages-db.sqlite is currently 596 MB.

more options

I have seen random reports of this. (And in the fall I had trouble myself)

Does anything relevant appear in Activity Manager or Error Console?

And if you install the "normal" release version, does the problem go away? https://getthunderbird.com/

more options

Nothing in Activity Manager. Error Console below:

uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 Error: WebGL warning: Disallowing antialiased backbuffers due to blacklisting. Troubleshoot.jsm:525:18 Error: WebGL warning: Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_BUG_1074378_1 Troubleshoot.jsm:525:18 Error: WebGL warning: Failed to create WebGL context: WebGL creation failed:

  • Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_BUG_1074378_1 Troubleshoot.jsm:525:18

P.S. It's not feasible for me to install a non-beta build, set it up, and test it. Is there anyway to directly report the bug to the beta team?

Okulungisiwe ngu vegaskukichyo

more options

<Deleted>

Okulungisiwe ngu vegaskukichyo