Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't create an account because my email is blocked.

  • 1 baphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu McCoy

bksoux
bksoux
more options

Hi, I can't create an account with my current email address because it is blocked.

Sorry. We’ve locked your account. The confirmation email we sent to b****@pm.me was returned and we’ve locked your account to protect your Firefox data.

How can I do ?

Thanks

Hi, I can't create an account with my current email address because it is blocked. Sorry. We’ve locked your account. The confirmation email we sent to b****@pm.me was returned and we’ve locked your account to protect your Firefox data. How can I do ? Thanks

All Replies (1)

McCoy
McCoy
more options

That must be frustrating ....

When you have received a message that your account has been locked, here's what to do :

First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.