Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID

  • 2 uphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu Shadow110

Stephanie_EF
Stephanie_EF
more options

I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID that is used every day.

I also tried with another email Id and got the same message. Both are '.org' email IDs, in the format of: username@institution.org

What is strange is, that I could use the same email ID when I had to register on this platform to be able to ask this question here. I could sign up, and got the verification email.

I get this message: "firefox your verification email was just returned. mistyped email" when I try to create a firefox sync account. But It is a valid email ID that is used every day. I also tried with another email Id and got the same message. Both are '.org' email IDs, in the format of: username@institution.org What is strange is, that I could use the same email ID when I had to register on this platform to be able to ask this question here. I could sign up, and got the verification email.

All Replies (2)

Stephanie_EF
Stephanie_EF Umnikazi wombuzo
more options

I got a verification email suddenly, but when I click for verification I get this error message:

Verification link expired

The link you clicked to verify your email is expired. Click here to receive a new verification link

However, even if I click to receive a new verification link, I get an email, but end up with the same message again each time

Shadow110
Shadow110
more options

Hi, please give it time till tomorrow to see if anything changes. Note if bug more than 3 X's your locked out for 24hrs.

Please ignore all in this support article : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq except Create a Bugzilla Account then follow through with the last to contact a Supervisor. Note this can take few hours or a few days. Please be patient.

Please also include the URL to your question here, be as detailed as possible in your Bugzilla report. Thanks..