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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Crashes on opening....

SaurontheMighty
SaurontheMighty
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Im using a MacBook Air and Firefox quantum used to work perfectly. However when I was using khan academy and I tried to scroll down nightly crashed and it kept on crashing whenever I used that scroll bar. So then I installed quantum but every time I open quantum it too crashes....I uninstalled it and reinstalled it multiple times but it still happens.

Im using a MacBook Air and Firefox quantum used to work perfectly. However when I was using khan academy and I tried to scroll down nightly crashed and it kept on crashing whenever I used that scroll bar. So then I installed quantum but every time I open quantum it too crashes....I uninstalled it and reinstalled it multiple times but it still happens.

All Replies (4)

user633449
user633449
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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

SaurontheMighty
SaurontheMighty Umnikazi wombuzo
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I couldn't find the folder however I did get some details from the latest crash. I hope this helps if not please let me know. Thanks a lot for your help though. BuildID: 20180830143136 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1537443871 DOMIPCEnabled: 1 Email: yesashishs@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1537097154 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1626FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+1 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1023 StartupCrash: 0 StartupTime: 1537443867

Shadow110
Shadow110
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Not helpful. Looking for numbers that are prefaced with bp- and need the bp- also.

You have sort of the info except for the very top one of what would be the URL for the crash report.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57
SaurontheMighty
SaurontheMighty Umnikazi wombuzo
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I can't even open Firefox so you can rule out going to about:crashes. I will try again to find the submitted crash reports folder in my computer