Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox Monitor - "Error You must be signed in to your Firefox Account."

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu cor-el

K Jasmer Nelson
K Jasmer Nelson
more options

Firefox Monitor Issue:

Browsers: • Firefox Quantum Version 67.0.4 (64-bit) • Safari Version 12.1.1 (14607.2.6.1.1) • iOS Firefox browser Version 17.3 (15323)

I signed up for Firefox Monitor today. It worked for approximately 8 hours. Then I changed my password and added 2FA.

Following, I received this error upon log in attempt "Error You must be signed in to your Firefox Account."

• I cleared my cache, cleared all passwords, disabled 2FA, logged out, logged in, changed password, reenabled 2FA, restarted browser, rebooted macOS, etc. at no avail. The issue persists.

• I attempted login with Firefox, Safari, iOS Firefox, the same issue is present.

• The issue is reported in these locations: https://support.mozilla.org/en-US/questions/1261230 https://support.mozilla.org/en-US/questions/1261389 https://github.com/webcompat/web-bugs/issues/33103 https://bugzilla.mozilla.org/show_bug.cgi?id=1559901 https://bugzilla.mozilla.org/show_bug.cgi?id=1559718

Firefox Monitor Issue: Browsers: • Firefox Quantum Version 67.0.4 (64-bit) • Safari Version 12.1.1 (14607.2.6.1.1) • iOS Firefox browser Version 17.3 (15323) I signed up for Firefox Monitor today. It worked for approximately 8 hours. Then I changed my password and added 2FA. Following, I received this error upon log in attempt "Error You must be signed in to your Firefox Account." • I cleared my cache, cleared all passwords, disabled 2FA, logged out, logged in, changed password, reenabled 2FA, restarted browser, rebooted macOS, etc. at no avail. The issue persists. • I attempted login with Firefox, Safari, iOS Firefox, the same issue is present. • The issue is reported in these locations: https://support.mozilla.org/en-US/questions/1261230 https://support.mozilla.org/en-US/questions/1261389 https://github.com/webcompat/web-bugs/issues/33103 https://bugzilla.mozilla.org/show_bug.cgi?id=1559901 https://bugzilla.mozilla.org/show_bug.cgi?id=1559718
Ama-screenshot ananyekiwe

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you sign on in a new profile ?

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

See also: