Crashes Mac, OK in Safe Mode
FF 69.0.1, OSX 10.12.6, everything browser is updated. Frequent crashes in normal mode, even with all addons disabled. Stable in Safe Mode. I've been through the entire troubleshooting article and handled everything except the OS, which I can't do because of other software requirements. Crashes are hard OS crashes & reboots, not FF Crash Reporter. Most often is 'plugin_container' and less often 'kernel_task'. System is completely stable without FF running and with FF in Safe Mode. Is there anything else I can do? I deeply depend on my browser, have used FF since inception and would like to not switch to "that which is not evil" (which I'm having to use here because moz.org wouldn't let me log in in Safe Mode in FF).
Okulungisiwe ngu andrewm1
All Replies (8)
Hi andrewm1,
This may not solve your hard crashes, however Firefox Nightly may be a good alternative if you are unable to access websites in Safe Mode with Firefox.
I will look into your crashes further.
It could be Hardware Acceleration. How to disable Hardware Acceleration {web link}
That was part of the steps I already took starting with the KB troubleshooting article, going through the not In Safe Mode and extensions & hardware articles.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
The new profile still crashes in normal Mode.
Hi andrewm1,
Do you have the latest security updates for Apple?
This might be worth checking out : Firefox crashes after mac Security update 2018-002
I have OSX 12.10.6, fully updated. Starting isn't the problem, it's crashing in normal mode.
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia