Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox only uploading white photos to Firefox Sync Profile

  • 3 uphendule
  • 1 inale nkinga
  • 22 views
  • Igcine ukuphendulwa ngu cor-el

Gwenn Shinguji
Gwenn Shinguji
more options

I go to change my Firefox Sync profile photo via settings only to have the photo uploaded become a white image. I click the "change photo" button and choose a photo from my files. The photo shows up and lets me crop the image. Once I finish and hit "upload", the image has turned into a completely white photo (see screenshots).


I hope the screenshots uploaded properly for this post.


I have tried:

A.) Cleaning cache and cookies

B.) Uploading from my Android 9.0/LineageOS 16.0 device

C.) Uploading from my iOS device

D.) Uploading from my laptop (running Pop!_OS, a Linux distribution)

E.) Logging in with a default profile via about:profiles and uploading an image

I go to change my Firefox Sync profile photo via settings only to have the photo uploaded become a white image. I click the "change photo" button and choose a photo from my files. The photo shows up and lets me crop the image. Once I finish and hit "upload", the image has turned into a completely white photo (see screenshots). I hope the screenshots uploaded properly for this post. I have tried: A.) Cleaning cache and cookies B.) Uploading from my Android 9.0/LineageOS 16.0 device C.) Uploading from my iOS device D.) Uploading from my laptop (running Pop!_OS, a Linux distribution) E.) Logging in with a default profile via about:profiles and uploading an image
Ama-screenshot ananyekiwe

Okulungisiwe ngu Gwenn Shinguji

All Replies (3)

Dinushi Dhananjani
Dinushi Dhananjani
more options

Hi!, Just try this... 


   In Windows, from the Tools menu, select Options....

   On a Mac, from the Firefox menu, select Preferences....

   If the menu bar is hidden, press Alt to make it visible.
   At the top of the window, click Content.
   Uncheck Load Images or Load images automatically.
   In Windows, click OK.
Gwenn Shinguji
Gwenn Shinguji Umnikazi wombuzo
more options

I don't have a Windows based device. When I hit Alt, the context menu doesn't have a tab called "Content".

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this a normal JPG or PNG image with no embedded color profile (i.e. sRGB) ?

What are the dimensions of this image?

Maybe try to resize the image in an editor (GIMP) before uploading the image (e.g. 100x100).