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My Firefox Browser crashes when i type "fi" in the search address

rain.blue.night
rain.blue.night
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When i type "fi" in the search address, firefox freezes and i have to force close it. I have reinstalled firefox three times, disabled all the extensions, resetted settings and everything, but still when i type just the letters F and I in sequence in the address bar (only there) everything freezes. i tried other combinations, but everything else is fine. if "fi" is written with other letters in the same word it's fine, but if i start a new word with that, whatever it's the only word or not, the problem reappears. i have totally no idea what causes this wierd bug and i'm out of options, i need help. thank you.

When i type "fi" in the search address, firefox freezes and i have to force close it. I have reinstalled firefox three times, disabled all the extensions, resetted settings and everything, but still when i type just the letters F and I in sequence in the address bar (only there) everything freezes. i tried other combinations, but everything else is fine. if "fi" is written with other letters in the same word it's fine, but if i start a new word with that, whatever it's the only word or not, the problem reappears. i have totally no idea what causes this wierd bug and i'm out of options, i need help. thank you.
Ama-screenshot ananyekiwe

Okulungisiwe ngu rain.blue.night

All Replies (6)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

rain.blue.night
rain.blue.night Umnikazi wombuzo
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hi, thanks for answering me. i did what you told but it is empty and it says that no crash report was sent.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Firefox may be having problems doing a lookup in the Places database (history, bookmarks) or retrieving search suggestions. Could you disable all three of those and see whether that helps? Here's how:

Call up the Options page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Search.

In the third section on the right, Search suggestions', make sure this box is not checked:

[_] "Show search suggestions in address bar results"

In the left column, click Privacy & Security.

On the right side, scroll down to the Address Bar section. Remove the check from these items:

[_] "Browsing history" [_] "Bookmarks"

Any improvement?

rain.blue.night
rain.blue.night Umnikazi wombuzo
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Hi, did it but not even a slight change :(

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can also check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

rain.blue.night
rain.blue.night Umnikazi wombuzo
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It seems all okay but the caches. Can that be the problem?

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 10240KiB + The database has been vacuumed + Final database size is 10240KiB